Admin Support
6 months ago
**R**É**SUM**É** DE L'EMPLOI**:
Le but de ce travail est d'organiser et de coordonner les programmes au sein de la division afin d'assurer l'efficacité, l'efficience et d'assurer l'excellence du service à la clientèle et du soutien aux franchises.
**DEVOIRS ET RESPONSABILIT**É**S**:
Voici une liste des tâches et responsabilités essentielles de cet emploi. **Les tâches et le temps consacrés à l'exécution de chaque tâche varieront à mesure que les besoins de l'entreprise sont flexibles.**
**Soutien aux opérations et à l'administration**:
- Enregistrement des procès-verbaux des réunions
- Soutien aux franchisés et liaison avec les sous-traitants
- Rapports mensuels sur les recettes
- Rapports sur les activités opérationnelles
**Réunions de coordination**:
- Planifier des réunions pour les formations/réunions de petite et moyenne taille
- Établissement d'un budget
- Organiser et exécuter des réunions sur site
- Créer et formater des documents, des rapports et des présentations de réunions
- Sélection du lieu et réservations
- Coordination, facturation et remboursement des dépenses des participants et des participants
- Détails de la restauration
**Administration du compte**
- Créer des modèles de rapport Corrigo pour les rapports sur les revenus des clients
- Création et téléchargement de programmes dans Corrigo pour l'expédition mensuelle automatique des bon de travail
- Création d'un compte client avec des sites, des emplacements et des espaces mis en place à Corrigo
- Travailler avec les franchisés et les sous-traitants pour générer des devis
- Créez un flux de processus positif en veillant à ce que l'exécution des services en matière de logistique soit coordonnée du client au fournisseur de services
- S'assurer que les commentaires des clients sont communiqués aux fournisseurs et fournir des plans / stratégies de résolution pour assurer une expérience positive dans les interactions futures
- S'assurer que les protocoles clients pour l'accès aux sites sont communiqués et respectés par les fournisseurs
- Collaborer avec les ventes pour fournir aux clients des devis et s'assurer que les fournisseurs ont la portée correcte des services et des prix
- Former les employés de la franchise sur la façon d'utiliser CorrigoPro pour le traitement et la facturation des ordres de travail (WO)
- Intégrer de nouveaux fournisseurs, créer leur profil Corrigo Enterprise et s'assurer que leurs informations sont exactes et intégrées dans notre système comptable
- Vérification, intégration et exécution des sous-traitants pour assurer la couverture nationale du service à la clientèle
- Assurer la conformité à toutes les exigences du profil client
- Aider à préparer les procédures de bureau pour la formation sur le programme ou la plateforme
**Établissement de rapports**
- Créer des modèles de rapports pour le paiement et la facturation des clients
- Préparer des rapports annuels sur les revenus des ventes pour les dépenses des clients
- Rapports mensuels propres aux comptes nationaux au Service de la comptabilité
- Rapports de croissance et d'analyse des revenus
- Accumulations mensuelles des coûts pour une analyse précise du P&L
- Examen annuel des recettes tirées des comptes nationaux au réseau de franchises
- Rapports annuels sur les comptes d'AN pour P&
**Droits spécifiques au compte national**:
- Travailler avec l'équipe de comptabilité pour élaborer des processus visant à assurer une intégration et une exactitude comptable appropriées du programme
- Utiliser les plateformes de facturation des clients pour les soumissions de factures
- Ariba
- Coupa
- Corrigo Pro
- ServiceChannel
- Modèles de téléchargements de masse au format Excel
- RBC
- Rapprochements des paiements des clients pour permettre aux AR d'appliquer les paiements des clients avec précision
- Rapprochements des charges du Compte national
- S'assurer que les présentations de factures fournisseurs s'alignent sur les documents justificatifs appropriés pour le traitement des paiements
- Veiller à ce que les comptes débiteurs nationaux soient inférieurs à 10 % sur 30 jours
- Travaillez avec les clients pour obtenir le rétablissement de leur compte en cas de suspension
- Aider les franchisés à faire le rapprochement de leur comptabilité nationale en cas d'écart
- Rappels de communication mensuels pour les soumissions de factures fournisseurs en suspens
- Soutien administratif pour la DP au besoin.
**Caractéristiques et exigences de capacité**
- Solides compétences en communication écrite et verbale
- Très organisé avec le souci du détail
- Solide éthique de travail démontrée
- Capacité éprouvée d'établir et de maintenir de solides relations de travail
- Flexible, adaptable et capable de travailler efficacement dans une variété de contextes
- Joueur d'équipe qui favorise l'apprentissage en équipe
- Fonctionne bien de manière indépendan
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