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Account Service Agent

4 months ago

Montréal, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Account Service Agent

**Quelle est l'opportunité?**

En tant qu'agent de service de compte, vous serez responsable de la coordination du flux de travail, du tri et de la réception du travail, des références et des escalades, des tâches administratives ou du soutien aux équipes de traitement et de direction et des communications quotidiennes avec les succursales et les clients.Fournit une expertise en la matière pour les opérations quotidiennes, en utilisant un sentiment d’urgence et une connaissance approfondie des processus pour garantir le respect des accords de niveau de service (SLA) du département à tout moment.

**Que vas-tu faire**
- Premier point de référence pour les écarts et les problèmes des clients
- Fournit un soutien quotidien aux clients, succursales et partenaires de service en ce qui concerne les commandes au comptant et les demandes d'expédition
- Fournit un service cohérent pour garantir le respect des KPI / SLA de chaque département
- Expertise en la matière et soutien opérationnel de l'équipe pour les activités de traitement
- Soutient le chef d'équipe avec les problèmes opérationnels quotidiens
- Rapports, vérification et documentation des processus de travail et des résultats pour assurer l'exhaustivité et l'exactitude et prend les mesures appropriées pour corriger au besoin
- Identifie et recommande des solutions aux erreurs récurrentes et aux lacunes de service aux chefs d'équipe ou au chef de service
- S’assure que toutes les autorités sont respecteés, examineés et comprises
- S'assure que toutes les autorités sont respectées, examinées et comprises

**De quoi avez-vous besoin pour réussir**

**Doit avoir**
- Maîtrise de l’anglais et du français : Le titulaire de ce poste doit parler couramment l’anglais afin de servir la clientèle anglophone de la collectivité.
- Orientation client
- Capacités de saisie de données efficaces et précises
- Capacité à travailler dans un volume élevé et dans des délais stricts
- Disponibilité pour travailler de 12h00 à 20h00
- Maîtrise des outils Microsoft Office (Excel, Word, Outlook)

**Agréable d'avoir**
- Expérience du traitement des entrées GL
- Connaissance des produits pris en charge par l'équipe (traitement des dépôts commerciaux, traitement des espèces)
- Expérience de conseil / centre d’appels

**Qu’y gagnerez-vous ?**

Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance et collaborons afin d’offrir des conseils fiables qui contribueront à la réussite des clients et à la prospérité des collectivités. Nous nous soucions du bien-être de chacun et chacune et aspirons à réaliser notre plein potentiel, à favoriser l’essor des collectivités et à contribuer à la réussite de tous et toutes.
- Programme de rémunération globale comprenant des primes et des avantages sociaux à la carte, rémunération concurrentielle, commissions et actions (dans certains cas)
- Perfectionnement soutenu par la direction grâce à des occasions d’accompagnement et de gestion.
- Occasion d’apporter une contribution importante et d’avoir une influence durable
- Équipe dynamique et performante axée sur l’innovation et la collaboration
- Programme de formation de classe mondiale sur les services financiers.

**HYBRIDENT**
**FRJobs**

**Job Summary**

**Address**:
MONTRÉAL, Quebec, Canada

**City**:
CAN-QC-MONTRÉAL

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-02-17-08:00

**Application Deadline**:
2023-03-03-08:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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