Agent, Accounts Receivable
6 months ago
**KEY RESPONSIBILITIES**:
- Collection: responsible to reconcile, collect and follow-up on all outstanding accounts in a pre-set period of time.
- Responding and handling daily phone calls from customers
- Answer to queries related to invoices for travel agents, customers and staff
- Responsible in providing outstanding Customer Service to external and internal customers.
- Establishing relationships with the Travel agents and other departments within the company.
- Analysis and reconciliation of accounts.
- Responsible for commission payout, overpayments and other refunds as per prescribed deadline.
- Execute Program modification adjustments and refunds
- Control of the non-ticketed report in order to assure ticket issuance (daily).
- Ensure that all credit card charge backs and inquiries are actioned, collected and responded prior to deadline specified by the credit card company.
- Executing daily cash receipts deposits and bank preparation.
- Reconciliation and validation of Bulk payments on a weekly basis
- Reconciling and balancing ASR reports expedited by travel agencies on a weekly basis
- Action daily queues from reservation systems
- Responsible in verifying, validating and making necessary adjustments on the monthly Sales journal
- Coordinate the operational activities of all regular bookings.
- Manual verification and removal of ACV EBB and Supplier EBB that does not meet conditions.
- Document accurate records with regards to all aspects of the group including payments received, refunds issued and all back-ups.
- Assist in reconciling group files prior to ticket issuance and release of commission.
- Assist Superiors by suggesting improvements and new ideas in AR daily functions
- Perform other tasks assigned by immediate superior
- Ensure group queue is actioned daily, invoiced, collected and contract received;
EXPERIENCE AND KNOWLEDGE
- General accounting knowledge with at least two (2) years experience in an Accounts Receivable department or equivalent.
- Knowledge of other Department functions within the company
- Knowledge of Excel and Word
- Bilingual is a must (English and French)
- Ability to work under pressure and Multitask
- Ability to work in a team environment, as a contributing member to attain department goal.
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