Billing & Advertising Coop Coordinator

6 months ago

Toronto, Canada Dilawri Group of Companies - National Full time

**Job Summary**

Reporting directly to the VP, Marketing & Communications, the Billing & Coop Advertising Coordinator is responsible for overseeing billing and coop advertising operations for Dilawri’s marketing teams. This includes working with other departments to ensure invoices are accurate, maintaining meticulous records, following up about outstanding payments, and resolving any billing

Other requirements include delivering best-in-class customer experiences and staying up to date on changing OEM coop program requirements. The position requires meticulous attention to detail, strong numerical aptitude, a positive, flexible, and solution-oriented attitude, and exceptional interpersonal skills.

**Duties and Responsibilities**
- Develop, implement, and maintain billing and coop advertising processes
- Create and send invoices, track payments, keep meticulous records, and resolve any billing discrepancies
- Provide support and guidance to all stakeholders, ensuring complaints/issues are resolved and requests for coop advertising assistance are answered thoroughly
- Monitor and maintain all coop resources, develop additional resources as required, and handle all relevant tracking and reporting
- Accurately and efficiently file coop advertising claims directly with automotive manufacturers on behalf of eligible Dilawri dealerships
- As required, attend/organize calls to gather a full understanding of dealership campaigns and how they relate to co-op advertising requirements
- Provide professional, clear customer service and support to all stakeholders
- Follow established company policies and procedures
- Participate in meetings and training, as required
- Fulfill ad hoc requests/requirements, as required

**Qualifications***
- Education_
- Degree in business administration, accounting, or a related field, or equivalent experience
- Skills/Experience_
- Past work experience in accounting or bookkeeping.
- Experience working in a fast-paced, collaborative, cross-functional team environment
- Able to multitask without compromising on accuracy, as well as prioritize projects quickly, efficiently, and effectively.
- Keen understanding of billing and co-op advertising best practices
- Flexible team player, multitasker, and creative problem-solver
- Strong attention to detail and sense of ownership for results
- Proven ability to be a team player, relationship builder, and company representative
- Proficient in Microsoft Office and knowledge of accounting software
- Knowledge of accounting principles/best practices
- Strong customer service skills
- Experience_
- Two (2) years of experience with billing and coop advertising
- Automotive experience is an asset

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