Revenue Operations Manager

5 months ago

Toronto, Canada U.S. Bank National Association Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

At TravelBank (a U.S. Bancorp company) you will have the opportunity to work in the travel and fintech industries serving some of the fastest-growing companies in the world. As a member of the Revenue Team, you will be a driving force in the culture of our team as well as have an immediate impact on the product we deliver to our customers.

You will have the opportunity to work alongside an experienced management team and global partners in a startup environment with the full support of the 5th largest bank in the U.S., as we serve some of the fastest-growing companies in the world.

You'll be joining an experienced team that has successfully launched, grown, and exited venture-funded businesses. In 2021, TravelBank was acquired by U.S. Bank (NYSE: USB) to accelerate the bank’s payments strategy.

**Job Description**:
**Responsibilities**:

- Develop and implement revenue operations strategy to drive growth and efficiency across the organization
- Analyze and optimize the sales process by identifying bottlenecks, streamlining internal processes, and implementing new technologies to improve efficiency and close rates
- Improve customer retention by analyzing customer data, identifying at-risk customers, and implementing programs to increase customer satisfaction and loyalty.
- Lead cross-functional teams to optimize sales, marketing, and customer success efforts
- Develop and manage forecasting for our SaaS business across sales and customer success.
- Build out a reporting infrastructure that can be used to track key performance indicators and make data-driven decisions
- Collaborate with leadership to identify and prioritize new business opportunities
- Ensure ownership, compliance and strategy with our technology stack across various tools used in the Revenue Organization

**Qualifications**:

- Proven experience in a SaaS revenue operations role with a minimum 3-year track record of driving growth and efficiency
- Strong analytical skills and experience working with data to identify trends and opportunities.
- Excellent communication and presentation skills, both in-person and over the phone.
- Competitive, and goal-oriented, thriving in a fast-paced working environment, and a team player.
- Demonstrated the ability to manage and exceed expectations, with a positive attitude.
- Travel, Expense, or Fintech experience is a plus but not required
- Salesforce Certification is preferred

At TravelBank, we strive to find ways to attract, retain, and celebrate talented individuals representing the diverse communities in which we live and work. We believe our employees should be able to bring their whole selves to work and are committed to creating an inclusive environment for all. TravelBank is proud to be an equal opportunity employer and does not discriminate against race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor.

**Benefits**:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

U.S.

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