Revenue Operations Manager

6 months ago

Toronto, Canada Gorgias Full time

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

**About the Team**:
Revenue Operations (RevOps) aligns the sales, marketing, partnerships, and customer success teams to optimize the customer journey. RevOps is focused on ensuring every part of the go-to-market organization is working towards common revenue goals, eliminating silos and fostering a cohesive, data-driven decision making. As we introduce new product lines to our customers the RevOps team plays a critical role in ensuring every GTM team is set up for success.

**About the Revenue Operations Team**:
The RevOps team is the backbone of Gorgias’s GTM team, ensuring the seamless alignment of sales, marketing, partnerships, and customer success teams. With a focus on optimizing the customer journey, our mission is to drive cohesive, data-driven strategies across all go-to-market (GTM) activities. As Gorgias continues to innovate and introduce new product lines, the RevOps team is pivotal in setting every GTM team up for success, directly contributing to our common revenue goals.

**Role Overview**:
As a Revenue Operations Manager, you will play a crucial role in leading change management initiatives, fostering cross-functional team collaboration, and enhancing overall organizational efficiency. Reporting directly to the Director of Revenue Operations, your focus will specifically be on helping navigate Gorgias’s transition to becoming an AI-powered customer experience platform. You'll spearhead efforts to ensure all teams within Gorgias work synergistically, leveraging data and insights to drive informed decision-making and continuous improvement across the board.

**What You'll Do**
- Lead and manage change within the organization, ensuring smooth transitions and the adoption of new processes and technologies across teams.
- Collaborate closely with enablement, analytics, sales, marketing, customer success, and finance teams to ensure alignment and efficiency in achieving GTM objectives.
- Develop and execute a quarterly RevOps roadmap, addressing both quantitative and qualitative challenges while communicating progress and outcomes to all stakeholders.
- Work with the Analytics team to enhance key performance metrics and drive a culture of data-driven decision-making and continuous improvement.
- Uphold high data quality standards across the organization, ensuring data relevance, accuracy, and reliability in supporting strategic decisions.
- Partner with Product Marketing, Data Analytics, and Enablement teams to evaluate new product launches, driving rapid iteration and improvement based on identified gaps and opportunities.

This role is designed for individuals ready to elevate their career by leading pivotal change and fostering a culture of excellence and collaboration at Gorgias. If you are passionate about driving operational success and making a tangible impact on the growth trajectory of a leading e-commerce customer support software company, we would love to hear from you

**Who You Are**:

- Prior experience in Management Consulting or Project Management
- Strong analytical skills, capable of establishing, tracking, and interpreting key performance metrics to gauge the effectiveness of GTM strategies and identify opportunities for enhancement.
- Past experience implementing and rolling out new software to front-line teams
- Adept at establishing and tracking key performance metrics and benchmarks, with a keen eye for data analysis to measure the effectiveness of GTM teams and identify areas for continuous improvement.
- Experience in contributing to cross-functional projects, demonstrating the ability to work collaboratively with teams across the organization to achieve shared objectives.
- Demonstrated experience in leading cross-functional projects and initiatives, showcasing your ability to facilitate collaboration and achieve shared objectives.
- Excellent communication skills, with the proficiency to convey complex insights and strategies clearly and compellingly to a diverse range of stakeholders.

**Perks and Benefits**:

- 5-week vacation (We follow each country's appropriate PTO Laws)
- Paid sick leave
- Paid parental leave (16 weeks)
- MacBook Pro
- Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
- We provide private health insurance and retirement pension
- Get up to CAD 900 to set

  • Revenue Operations Manager

    8 months ago

    Toronto, Canada Valsoft and Aspire Operating Group Full time

    **Revenue Operations Manager - Hybrid - Toronto** As the Manager of Revenue Operations in our SaaS business, you will play a pivotal role in optimizing and aligning our revenue-generating functions. This position requires a strategic thinker with a deep understanding of SaaS revenue models, sales processes, metrics, and customer lifecycle. You will...

  • Revenue Operations Manager

    5 days ago

    Toronto, Canada SysAid Technologies Full time

    SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management...

  • Revenue Operations Manager

    2 weeks ago

    Toronto, Canada SysAid Full time

    SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management...

  • Revenue Operations Manager

    2 weeks ago

    Toronto, Canada SysAid Full time

    SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management...

  • Revenue Operations Manager

    2 weeks ago

    Toronto, ON, Canada SysAid Full time

    SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management...

  • Revenue Operations Manager

    2 weeks ago

    Toronto, ON, Canada SysAid Full time

    SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service...

  • Revenue Operations Manager

    2 weeks ago

    Toronto, Ontario, Ontario, Canada SysAid Full time

    SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service...

  • Revenue Operations Manager

    6 months ago

    Toronto, Canada Float Financial Solutions Inc. Full time

    **About Float** Float is one of Canada's fastest growing companies, serving Canadian businesses with our innovative smart corporate card and spend management solution. Float's team is customer-obsessed, passionate, vibrant, and entrepreneurial, and includes the former GM of Uber Canada, plus talented team members with experience at Shopify, Ritual, and many...

  • Revenue Operations Manager

    3 months ago

    Toronto, Canada AfterShip Full time

    **About Us** Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021. At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a...

  • Revenue Operations Manager

    2 months ago

    Toronto, Canada Aftership Full time

    **About Us** Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021. At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a...

  • Revenue Operations Manager

    6 months ago

    Toronto, Canada Katana Full time

    **Are you eager to contribute to a growing company's revenue operations team? If you are a data-driven and strategic individual with a profound understanding of customer success operations and adept at leveraging technology platforms, we want you! Our Revenue Operations team is expanding, and we invite you to be the next proactive, passionate member to shape...

  • Revenue Manager

    6 months ago

    Toronto, Canada Enghouse Full time

    Ready to take your career to the next level with a global organization? At Enghouse our team is growing! We are currently looking for a Revenue Manager for our finance team. **Who we are**: Enghouse is a leading global provider of software and services specializing in customer engagement, communication, and collaboration solutions. With a strong focus on...

  • Revenue Manager

    4 days ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Job Title: Revenue Manager Hotel: DoubleTree by Hilton Toronto Downtown Reports to: General Manager Job Summary: Key Responsibilities: 1. Revenue Strategy and Planning: - Develop, implement, and monitor comprehensive revenue strategies to drive hotel revenue growth and optimize profitability. - Conduct market research and analyze competitor data to stay...

  • Communications and Marketing Manager

    6 months ago

    Toronto, Canada Revenue Management Labs Full time

    Revenue Management Labs is a leading boutique management consulting firm specializing in Pricing and Revenue Management. We are dedicated to helping our clients develop and execute practical solutions that maximize long-term revenue and profitability. Our focus on delivering customized solutions, practical execution, and enabling clients to build internal...

  • Revenue Operations

    6 months ago

    Toronto, Canada XYZ Reality Full time

    **Manager, Revenue Operations & Enablement** **Employment type**: Full time**Location** - London, United Kingdom or Toronto, Canada **Introduction to XYZ** - A groundbreaking & award-winning Construction Technology company; XYZ Reality are the creators of the world’s first and only Engineering-Grade Augmented Reality solution, purpose-built for the...

  • Revenue Operations Manager

    6 months ago

    Toronto, Canada Carbon6 Full time

    **Who We Are** We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a...

  • Revenue Management Operations Manager

    3 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Revenue Management Operations Manager is responsible for revenue generation and revenue protection...

  • Revenue Operations Expert

    4 weeks ago

    Toronto, Canada Roofr Full time

    At Roofr, we're obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That's what makes Roofr's CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale...

  • Revenue Operations Manager

    6 months ago

    Toronto, Canada U.S. Bank National Association Full time

    At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide,...

  • Revenue Manager

    6 months ago

    Toronto, Canada 1 Hotel Toronto Full time

    Overview: **Grow with us...** Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way, through responsible, forward-looking financial plans that make the most of our dollars and advance our mission. The SH Revenue team is one of the main secrets behind our brand’s success. It’s a group of math geniuses, accounting...