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Revenue Management Operations Manager

1 month ago

Toronto, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

The Revenue Management Operations Manager is responsible for revenue generation and revenue protection within the critical 72-hour period prior to flight departure. This individual is a critical link between the Commercial and Operational branches and must balance the constraints of both branches to advise and implement effective solutions in support of Corporate objectives.

**Responsibilities**:

- Responsible for managing AC, Rouge and affiliates inventory within the 72 hour operational window to focus on short term close in revenue opportunities and address operational issues.
- Act as the key contact in RM for the operational branches (SOC, CJM, Airports and Reservations).
- Responsible for providing commercial inputs into operational decisions, including upgauges/downguages, cancellations, extra sections and passenger protection.
- Oversee the Crew inventory overbooking process
- Owner of the oversale "Hot sheet" process with CJM and airports.
- Provide SOC with input on operational capacity changes to help balance revenue optimization with operational requirements.
- Monitor inventory on high demand flights within the 72 hour window and fine tune inventory to capture additional revenue opportunities including allocation adjustments, cabin sizing, oversale adjustments and waitlist clearance.
- Review automated daily hot sheet reports, make necessary inventory adjustments and provide suggested mitigation plans including re-protection, denied boarding compensation and authorization for call center /airport pre-moves.
- Participate in daily operational calls and provide report on previous days operation in terms of DB's and spoiled seats and highlight potential problem areas for next 72 hours.
- Determine, implement and communicate Goodwill policies for operational events such as labour disruptions, exceptional weather events, natural disasters as well as local security issues.
- Evaluate performance of the courtesy upgrade and upgrade waitlist automated tools and make necessary changes to rules based on results and input from the airport teams.
- Manage the upgrade request process. Evaluate and forward requests for upgrades from the designated executive authorizers.
- Review AC no-show reports and take any necessary action to improve flight firming effectiveness and reduce overall no-show.
- Perform non-compliance audits on airport involuntary upgrades and follow-up with designated airport and in-flight representatives
- Act as key point of contact for airports to troubleshoot oversale and re-protection issues. Make necessary adjustments to allocations, post audit results and provide feedback to airport.
- Provide feedback to Revenue Management team on oversale, no show and denied boarding trends based on flight performance and input from airports.

**Qualifications**
- University degree or equivalent require.
- Experience in Revenue Management is an asset
- Operational background is an asset
- Customer service driven
- Excellent written and oral communications skills.
- Ability to adjust to changing priorities that are driven by operational /corporate requirements
- Ability to make responsible financial decisions, meet deadlines and work under extreme pressure and a sense of urgency.
- Highly flexible and adaptable to a continually changing environment
- Proven leadership and people skills; ability to work with all levels of the organization
- Demonstrated problem solving and analytical skills
- Motivated and enthusiastic team player
- Strong operational (airport/SOC) background
- Ability to multi-task on a consistent basis
Ability to work with mínimal supervision
- **Efforts**:

- Position is based at the SOC. Some Travel to Montréal Headquarters may be required.

**Working Conditions**:

- This position is on a rotating shift schedule which includes irregular work hours, early mornings, evenings, weekends and statutory holidays.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.