Revenue Operations Manager

6 months ago

Toronto, Canada Katana Full time

**Are you eager to contribute to a growing company's revenue operations team? If you are a data-driven and strategic individual with a profound understanding of customer success operations and adept at leveraging technology platforms, we want you Our Revenue Operations team is expanding, and we invite you to be the next proactive, passionate member to shape and build our Customer Success teams' operations.**

**Who we are**:
**We believe the future is a tech stack of integrated best-of-breed SaaS products, with Katana at the centre.**

Since 2017, we've given businesses worldwide a live look at their inventory, uniting all the processes and tools they use with intuitive and easy-to-use cloud inventory software. Our customers range from mom-and-pop shops to multi-million-dollar businesses. To date, we have raised over $51 million in funding from VC firms and angel investors who, like us, believe the inventory software space needs more love.

Our customer base is growing rapidly, and the same goes for our product. We're launching new features and updates every week, and there's no plan to stop anytime soon.

**Who we’re looking for**:
We are seeking a **Revenue Operations Manager** to enhance the efficiency and effectiveness of our Customer Success, Onboarding, and Support teams. You will be pivotal in optimising operations, implementing new technology, and ensuring our teams are empowered to deliver exceptional service to our customers. This role offers the unique opportunity to shape the customer success operations, surrounded by a team that supports your vision.

**Your typical week would include**
- Optimise and manage the operations of our Customer Success, Onboarding, and Support teams to enhance customer experience and success outcomes.
- Develop and maintain reports and metrics to inform strategic decisions and improve team performance.
- Collaborate with cross-functional teams to refine processes, implement and maintain workflows, and up-level the effectiveness of our teams.
- Proactively identify and address operational bottlenecks, proposing solutions to improve customer retention, reduce churn, and drive customer satisfaction.
- Train, support, and oversee the daily operations of our tech stack. Ensure data integrity in our CRM. Set up new tools and integrations when we need them.
- Building and utilising tools such as customer health score, churn prediction, and CSAT metrics to empower our teams to deliver unparalleled service to our customers.

**You’re the perfect fit if you**:

- Have a strong background (at least 2+ years) in revenue operations in the B2B SaaS industry with experience in working with Customer Success teams.
- Know your way around the revenue tech stack, e.g CRMs (Hubspot is our choice for the CRM), analytics tools, CS platforms
- Have strong analytical and problem-solving skills, with experience using data and analytics to improve performance.
- Have a growth mindset and willingness to develop the team and adopt new methods constantly
- Have excellent project management abilities and are able to bring together cross-functional stakeholders
- Have excellent communication skills in English (oral and written)

**What we offer**:

- Opportunity to have real impact at a global growth company and chance to drive change in the inventory products space
- A connected team, we celebrate our diverse culture with Katanauts located all over the world
- A working environment that fits you and a WFH budget that supports you in designing an inspiring workspace
- A competitive salary and employee stock option program (we want everybody to feel engaged and share the fruits of our collective effort)
- 28 days of paid vacation per year + 3 paid health days
- Health and Wellness package
- Getting older is a serious thing, and it calls for some serious celebration Therefore, we give you your birthday off as a gift.
- A team vibe to keep you smiling even on the rainiest days
- World-class team events; We celebrate in person annually at our company Summer Days and get together remotely as often as possible.

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