Catering Sales and Events Manager

2 months ago


Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time

The Westin Wall Centre, Vancouver Airport
- Management
- Full Time |
- Permanent
- 3099 Corvette Way Richmond
- 1 position available
- Accessible Employer: Yes
- Open to International applicants with valid Canadian Work permits: Yes

Posted on February 26, 2024

ABOUT US

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

DIVERSITY

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

CATERING SALES & EVENTS MANAGER

Wall Centre Hotels is looking for a dynamic individual to join our growing team. As a strong individual in sales with a detailed eye to plan and execute events. You have the ability to uncover new business opportunities through prospecting, client interaction while also working with the client to service their upcoming event/meeting. This role requires a positive demeaner and a self motivated yet team centric spirit.

This position reports to the Director of Meetings & Events and Director of Sales & Marketing

**Responsibilities & Qualifications**:
RESPONSIBILITIES:
First point of contact for incoming leads or solicited leads.
Aggressively solicit new and existing accounts to meet/exceed revenue goals through outside sales calls and written communication as provided by DME & DOSM
Plan and detail all meetings and events that they book, as well as any additional events as assigned by Director of Meetings & Events, booked by the Sales Department.
Up-sell food & beverage, audio visual, decor, external services, etc. that pertain to the group/client.
Navigate multiple clients and interactions
Enter all booking notes and information for successful execution of function, including any trace notes for follow up.
Prepare correspondence to customers, internal booking reports and file maintenance.
Participate or lead in catering sales presentations, property tours, pre-event meetings, training, client meetings and other sales-related meetings as required.
Work with other departments within the hotel to provide quality service to clients.
Assist in developing banquet menu pricing and revenue minimums using current competitive data.
Tour, inspect and monitor function rooms and presentations.
Attend and be actively involved at all internal meetings to ensure success of the event by distributing & communicating key information to all departments concerned.
Professionally represent the hotel in community and industry organizations and events.
Due to the cyclical nature of the hospitality industry, employees will be required to work in other departments where needed when business levels in the Meetings & Events department are low.
Prospect meeting opportunities to build funnel
Other duties as assigned by the Director of Meetings & Events & Director of Sales & Marketing

QUALIFICATIONS:
Excellent guest service and sales skills.
Positive attitude, self-motivated with high energy levels.
Ability to multitask and navigate complex situations
Previous catering, convention services, and/or meetings & events experience preferred.
Previous sales experience an asset
Must be able to speak, read, write and understand English, a second language is an asset.
Must have strong communication skills, both verbal and written.
Self-motivated, displaying strong initiative and independent decision making.
Must have working knowledge of Microsoft Office programs as well as Delphi Diagramming and CI/TY is preferred.
Ability to communicate customer needs and resolve complaints independently.
Have a sense of urge



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