Program Coordinator, Green Buildings

2 weeks ago

Ottawa, Canada Canada Green Building Council Full time

**ABOUT CAGBC**

For 20 years, CAGBC has led the movement for high-performing, green buildings. We believe that by transforming the built environment, we can create a more sustainable future and communities where people can thrive in resilient, healthy buildings and homes.

**BENEFITS OF WORKING AT CAGBC**

At CAGBC, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, benefits and registered pension plan, we’ll provide the following:

- **Location**:On the days you're in the office, get here quickly thanks to our highly accessible central locations in Ottawa, Toronto and Vancouver.
- **Offices**:Work in a state-of-the-art, LEED-certified Gold office building in downtown Ottawa or Vancouver.
- **Generous PAID TIME-OFF**:Because we value work/life balance.
- **Networking**: you’ll have the opportunity to work with some of the most talented and passionate people in the industry that is _building our way forward_

**Job Purpose**

Under the direction of the Director, Certification Services, the Program Coordinator is responsible for supporting the client and customer service needs of the organization in a professional, timely manner and in alignment with the business activities of the Green Building Programs and corporate strategies.

The position facilitates communication between clients and certification reviewers, providing excellent customer service as well as processing certification submissions through various platforms and tools, ensuring efficient and timely workflow, and accurate, detailed project tracking. The reen building programs supported include Leadership in Energy and Environmental Design (LEED), Zero Carbon Building (ZCB), and others.

KEY RESPONSIBILITIES

Client Services
- Maintain lines of communication and understanding of timelines, and review milestones between staff, clients and third parties.
- Respond to client inquiries in a professional and timely manner, with thoughtful and accurate technical guidance, including adding in responses from reviewers as necessary and notifying peers of tasks.

Team Support
- Ensure project submissions are complete, properly recorded in the central database

and accurately maintained and recorded as they progress through the review stages.
- Compile certification reports through the retrieval of data and documentation for LEED, ZCB and

other programs.
- Enter questions and client information, and triage to peers, technical customer service inquiries within a database management system.
- Adhere to communication procedures, certification guidelines and policies to ensure consistent delivery of the certification program.
- Strive for continuous improvement within the green building programs, including suggesting improvements to processes and tools to improve client experience and internal efficiency.

Other Responsibilities
- Perform related responsibilities and duties as assigned by your supervisor. 

NOTE: This job description highlights the general nature and level of the assignments required by this position. This is not a completely exhaustive list of responsibilities; additional duties will be assigned.

EDUCATION AND EXPERIENCE
- Undergraduate degree or Post-secondary Diploma (3 year) in a related area with ~2 years' work experience; or an equivalent combination of education and customer service experience.

SKILLS
- Demonstrated verbal, interpersonal, and written communication skills and the ability to answer questions and solve problems.
- Excellent project coordination and organizational skills, including the ability to multi-task and manage numerous tasks concurrently.
- Strong administration and customer service skills.
- Must be bilingual (French/English, written and oral)

PERSONAL ATTRIBUTES
- Good judgement, relationship-building skills, and fully capable of working in a team-oriented,

virtual environment.
- Capacity to complete tasks in a self-directed manner.
- Familiarity with LEED and/or an interest in the environment, climate action or sustainable building

**HOW TO APPLY**:

- As an equal opportunity employer, CAGBC values diversity and is committed to the principles of the provincial human rights codes._

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$62,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Work from home

Schedule:

- 8 hour shift

Application question(s):

- Will you be able to reliably commute to one of our offices in Ottawa or Toronto?

**Education**:

- Bachelor's Degree (required)

**Experience**:

- related customer service: 2 years (required)
- Program Coordination: 2 years (preferred)

**Language**:

- fluent French and English (required)

Work Location: Hybrid remote in Ottawa, ON

Application deadline: 2023-11-30

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