Program Coordinator

1 month ago

Ottawa, Canada The Elizabeth Fry Society of Ottawa Full time

Join our Amazing E Fry Ottawa Team
- **Program Coordinator - Volunteer Program and Internal Case Management Program Support**_

The Elizabeth Fry Society of Ottawa is a not-for-profit, feminist organization offering community and residential programs and services to women and men in conflict with the law. This Multi-Program Program Coordinator role focuses on support to two ongoing programs (one community program - our Volunteer Program), and an internal database program - Share-Vision). The role also includes providing support to a virtual community program (Bronson Safe Open) to support seniors’ social integration - a program that is winding down in Summer 2023). This is a full-time hybrid position (mix of on-site and remote work) in a unionized environment with mostly daytime hours and occasional evening/weekend work (to support our Volunteer Program).

The Volunteer Program coordination role includes recruiting, training and, in collaboration with E Fry Ottawa managers, coordinating placement of E Fry Ottawa volunteers at the Ottawa Court House, in the Ottawa-Carleton Detention Centre (OCDC), and in other E Fry Ottawa residential and community programs and services. The Share-Vision coordination component includes maintaining/updating and supporting staff to use a social services case management program. Bronson Safe Open is an initiative that facilitates integration of seniors in the Ottawa area with others to reduce social isolation and build community.
- Job title: Program Coordinator: Volunteer Program and Internal Case Management Program Support
- Reports to: Associate Manager of Community Engagement
- Hours: 30 hours/week - some work required on evenings and weekends
- Language: English Required (bilingual preferred)
- Salary: $22.15/hour as per collective agreement, plus benefits

**Core Responsibilities**

**Coordinate Volunteer Program**
- Actively recruit, screen and interview all E Fry Ottawa volunteers (including conducting reference checks and managing criminal record checks) and maintain a volunteer roster that meets the agency’s needs.
- Plan and implement orientation and general training to all volunteers
- Collaborate with E Fry Ottawa program managers on needs for volunteers and to implement program-specific orientation/training
- Schedule volunteer shifts for different departments
- Engage and communicate regularly with volunteers
- Collect, summarize and report on volunteers basic statistics to support program excellence and funder requirements

**Maintain and Update ShareVision (internal case management program)**
- Collaborate and work closely with the Associate Manager, Office Administration
- Complete training provided and actively improve database skills and knowledge
- Maintain and update database as needed
- Implement general staff training and collaborate with managers for program-tailored training
- Recommend and make/request system changes to better support the needs of the agency

**Temporary Responsibility: Coordinate Bronson Safe Open (to wrap up in summer, 2023)**
- Coordinate diverse programming held several times a week (almost exclusively virtual programming), with assistance from facilitators and other organizations
- Serve as the day-to-day contact with the facilitators hired to deliver programming
- Work with the Bronson Rise/Bronson Centre website coordinator to ensure timely posting of calendar of events and easily accessed links (through Eventbrite), and oversee/troubleshoot participant registration
- Contribute to participant surveys, track and synthesize participation and other data
- Participate in regular planning meetings with collaborating organizations

**Other Responsibilities**
- Promote E Fry Ottawa’s programs and services to encourage uptake and participation
- Attend staff meetings
- Other duties as requested by the Associate Manager of Community Engagement and/or the Executive Director
- Promote and deliver on the mission, vision and values of E Fry Ottawa

**Qualifications**

**Required education and experience**
- Experience and/or education equivalent to a post-secondary degree in criminology, social work, human rights, other social service/social justice program and/or computer science
- Experience managing a volunteer program
- Experience maintaining a case management database for social services (ideally ShareVision)
- Experience with the collection of basic statistical data and writing reports

**Required knowledge, capacity and commitment**
- Excellent written and oral communication, including report writing
- Excellent interpersonal skills, including the capacity to engage and support volunteers and clients, and to and de-escalate conflict
- Effective time management skills and ability to work independently
- Knowledge of ShareVision or similar database/case management software
- Ability to use Zoom to support activity facilitators and Eventbrite to register BSO participants
- A sound understanding of local social services and commu

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