Manager, Operations

6 months ago

Ottawa, Canada The Professional Institute of the Public Service of Canada Full time

**Division**: Corporate Services

**City**:Ottawa, ON

**Type of position**: In person / on-site

**Job Term**: Permanent Full-time (35 hours per week)

**Union/Non**: Excluded

**Competition**: 24-17

The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada, requires a **Manager, Operations** for its National Office in Ottawa.

PIPSC/IPFPC is committed to building an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our goals and objectives. We are making concerted efforts to foster a workforce that is representative of our diverse membership. We strive to create a work environment that is welcoming to everyone regardless of their gender, age, religion, race, ethnicity, and nationality, particularly equity deserving groups, such as members of the IBPOC, 2SLGBTQIA+ communities, and people living with disabilities.

**What can I expect to do in this role?**

Under the direction of the Director, Corporate Services, the Manager of Operations is responsible for managing the day-to-day operational activities related to PIPSC's business operations, and facilities management services. The Manager of Operations position involves strategic planning, team leadership, and process optimization to improve efficiency, reduce costs, and drive organizational success. The Manager of Operations collaborates with cross-functional teams, effectively manages resources, and implements continuous improvement initiatives. By maintaining quality standards, managing budgets, and ensuring compliance, this role plays a critical role in achieving the Institute's overall goals and providing a positive member experience.

**Primary responsibilities**:

- Manage daily operational activities of procure-to-pay processes for goods and services, building and facilities management services including reception, auxiliary on-site services (parking, catering, foodservices, print shop and mailroom) off-site leasehold properties and associated shared services. This includes management of tenant relationships.
- Identify, implement and manage process optimization initiatives within the procurement process and lead the administration and automation of related expenses.
- Develop a roadmap to leverage technology for continuous improvement of best practices related to tools, processes and procedures. Manage staff, providing guidance, training, and performance feedback.
- Develop and manage the governance of procurement activities while mitigating organizational risks through collaborative efforts with internal and external stakeholders.
- Liaise with the Building Trust Administrator to carry out required analysis and provide recommendations for any associated works to be carried out in accordance with Trust mandate, and leasehold initiatives.
- Participate in managing and mitigating occupational health and safety matters and act as representative on the Joint Health and Safety Committee, including maintaining appropriate credentials in accordance with regulations.
- Manage, administer and analyze the development of Corporate Services benefit programs. Expand and continually improve service offerings including through collaboration with other Institute departments. Establish and ensure related programs follow ethical guidelines and align with Institute values.
- Manage the development, implementation, and management of the administration of policy and framework that generate cost savings, efficiencies while meeting member needs and fostering stakeholder collaboration.
- Manage the assessment, selection, and development of suppliers to meet best cost and performance goals, including using a Request for Proposals (RFP) process. Establish and maintain a strong network and fosters collaboration with suppliers and key stakeholders.
- Conducts research and benchmarks current market conditions/trends, developing technologies, stakeholder requirements and supply/demand challenges.
- Manage and negotiate licensing agreements and contracts with suppliers and corporate partners. Partner with the legal department for review.
- Manage staff, providing guidance, training, and performance feedback.
- Review and approve expense claims, overtime, leave, travel requests and timecards for direct reports. Review and approve expense claims and expenditure invoices.
- Establish Key Performance Indicators, maintains supplier performance database and report metrics.
- Use data analytics, metrics, and technology to streamline operations, provide high quality service and continuously improve efficiency and effectiveness.
- Manage, coordinate and oversee logistics for the Institute Annual General Meeting (AGM) and any other business related needs.
- Participate in multi-disciplinary teams assigned to special projects and work collaboratively with employees in other sections.
- May be requested to undertake other r

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