Tenant Relations Coordinator

3 weeks ago

Toronto, Canada The Cadillac Fairview Corporation Ltd Full time

**_Role Impact:_**

In conjunction with the Property Manager, proactively coordinates every aspect of the tenant relationship by maintaining a consistent tenant services strategy.

**_ What you will deliver:_**
- Support the Property Manager, with professional and effective response to tenant issues, and proactive updates and communications, to ensure tenant expectations and landlord requirements are being consistently met.
- Support the Property Manager on all matters relating to facilities presentation and maintenance throughout the office complex and retail concourse. Ensure continuous improvement of vendor services including assessment of cleanliness, janitorial tasks, window cleaning, landscaping and waste management. Develop reports on 100-day plans and presentations.
- Administration of retail and office tenant storage. Duties include: marketing of storage spaces, liaising with Head Office tax department and auditors on vacancy, POP sites and other issues that may arise.
- Assists in the preparation and implementation of initiatives to increase and uphold the quality and effectiveness of tenant relations;
- Coordinates and distributes all relevant tenant communications and access requests, including pass card, parking requests and service bookings;
- Support the Tenant Relations Managers in the coordination of tenant events, tenant appreciation events and tenant meetings;
- Meets with tenants, vendors, contractors and senior management as needed to review and provide support to resolve operational challenges and implement new initiatives;
- Ensures insurance and contract files are complete, accurate and current;
- Support the Property Manager and Community Engagement Manager in the planning and execution of marketing program and deliverables;
- Administration of tenant chargeback services, including the corresponding billing, accounting, charge reversals, and budgeting direct tenant recoveries
- Assist the Property Manager in the development and execution of budget and re-forecast functions and deliverables.
- Collaborate with Leasing with regard to tours and lease administration/preparation, to ensure documentation is in place.
- Other duties as assigned.

**_ What your strengths are:_**
- Exceptional relationship-building & client management skills and experience
- Excellent verbal and written communication skills
- Strong organizational and prioritization skills
- Excellent multi-tasking ability to manage a broad scope of responsibilities
- Ability to consistently manage client objectives and issues with tact and professionalism
- Constructive teammate and consensus builder
- Active listener and contributor
- Ability to negotiate or mediate with tact, diplomacy, and patience
- Ability to learn and participate in broad scope of decision-making
- Ability to influence individuals where no direct reporting relationship exists

**_ What you need to succeed:_**
- Bachelor’s Degree at an accredited university preferred; college certificate/diploma in a related field;
- RPA, Real Estate License or CPM Professional Designation desirable;
- Minimum three years of relevant experience in client services is preferred;

**Why you should join us**:
At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

**Are you someone who believes in our values?**
- **Aim Higher** - we strive to exceed expectations
- **Own Your Expertise** - we empower ourselves and each other
- **Collaborate Effectively** - we bring the right people together to get the right results
- **Engage with Empathy** - we objectively consider the needs of others
- **Embrace Change** - we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected. **We’re ready to meet you there - are you?**

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