Inside Sales Manager

4 days ago


Burlington, Canada Burkert Canada Inc. Full time

Position Title**:Inside Sales Manager

Department: Sales

Reports to: Sales Manager

Status: Exempt

Role Profile: Inside Sales Manager

**Position Title**:Inside Sales Manager (ISM)

**Summary**:The role of the Inside Sales Manager is to manage all aspects of the inside sales department and to coach and facilitate the effectiveness of the Inside Sales Representatives / Customer Support Team in meeting the company’s goals.

**Main tasks: (Other duties will be assigned as required)**
- Responsible for coaching, training and developing the entire inside sales team (NCD and customer support) to have a fundamental understanding of all solutions and to have a „customer first“ mindset at all times
- Manage performance, competence management and employee development plans
- Report on sales metrics, opportunities and threats to the Sales Manager
- Ensure accurate and complete information is captured in the CRM by providing data quality checks
- Support the Burkert Canada sales strategy and conduct business according to the budget
- Responsible that pricing policies are carried out according to the Burkert sales strategy and all entered orders are sufficiently profitable
- Properly update STPs and ensure STPs are applied for appropriately and in a timely manner
- Responsible for consistently handling RMAs according to the Burkert processes
- Ensure at all times that Special Net Pricing (SNP) is current for all applicable companies
- Manage key accounts as required
- Handle escalated customer calls as necessary
- Promote a positive, energetic, team oriented, consultative selling environment across all sales channels

*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*

**Education and Experience**:

- Bachelors Degree in Business, Communication or Engineering or equivalent technical training courses preferred
- 3 - 5 years of inside sales management preferred
- 3 years of sales experience in process valves, controls, sensors and other pertinent instrumentation is also preferred

**Skills**:

- ** **Proficient in SAP**:

- ** **MS Windows and MS Office products**

**Competences Required**:

- Drive to take on responsibility
- Problem-solving ability
- Teamwork ability
- Process-oriented thinking and acting
- Customer orientation
- Employee development/training

**Experience**: Preferred
- 3 year(s): Sales experience in process valves, controls, sensors and other pertinent instrumentation is also preferred
- 3 - 5 years: Inside sales management

**Skills**: Required
- Microsoft Office
- Microsoft Excel
- SAP - Inventory Search



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