Inside Sales Team Leader

4 months ago

Burlington, Canada Abba Parts & Service Full time

**Job Overview**

To be successful in this role, the ISTL requires: superior communication skills; a proven track record managing/coaching a small team; strong mechanical aptitude; experience with pumps or rotating equipment or some other similar equipment; an exceptional capacity to acquire technical knowledge; experience in a sales role; ability to effectively communicate with customers, all departments within the company and those on the Inside Sales Team; the ability to trouble shoot product performance inquiries and successfully navigate tough situations like warranty claims; the ability to prioritize and multi task ensuring the most effective use of time; ability to learn in a self-directed manner; energy and determination; positivity and a high level of professionalism.

**RESPONSIBILITIES**:

- Personally contribute by preparing a certain number of quotes and orders. Check orders written up by others on the Team. The ISTL will check the lion’s share of orders as this is the last stop before orders hit Production and last chance to catch mistakes.
- Work with the Team to ensure corporate goals for profit are being met through adherence of pricing guidelines.
- Ensure the Team is aware of and adheres to company policies. Provide performance feedback through annual performance evaluations.
- Manage warranty claims.
- Look for, suggest and implement ideas to improve efficiencies within the department.
- Through their own actions and behavior, the ISTL will set standards for conduct, communication, approach to problem solving and conflicts, timekeeping, work ethic, professionalism, respect for colleagues and the Company.
- Hiring and training new Technical Inside Sales Reps.
- Work closely with the National Sales Manager (business development) to coordinate efforts between outside sales and inside sales.
- Work closely with the Manager of Manufacturing and Engineering on engineered quotes and orders, warranty investigation, sample analysis, troubleshooting and the like.
- Reporting to the President: monthly sales reports; request for special pricing or discounts; updates on warranty claims and approval to proceed with repair/replacement under warranty; feedback on pricing and competition; occasional updates on the performance of individual Team members

**REQUIREMENTS**:

- Any combination of post secondary education and on the job training in the areas of: Mechanical Engineering, Manufacturing, Business Administration - Sales/Marketing
- Prior experience with pumps and a strong understanding of rotating equipment is highly valued
- Minimum 2 years experience working in a manufacturing environment. Preference given to those with knowledge of pumps or similar rotating equipment.
- Minimum 3-5 years experience in a supervisory or management role.
- High level of Attention to detail.
- Prior experience with quote preparation (estimating) and order entry is required.
- Proven experience working with customers and managing customer expectations.
- Able to read and interpret machining drawings, pump assembly drawings, technical specifications
- Strong mechanical aptitude
- Above average math and deductive reasoning skills
- Experience using precision measuring tools (verniers)
- Strong aptitude for reading and interrupting of 2D mechanical drawings
- Experience with SAGE ERP or other similar ERP software
- Proficiency with Office Suite (Outlook, Word, Excel) Preference to those with superior Excel skills
- Self starter and self motivated

**LEADERSHIP**:

- Lead by example with exemplary level of work ethic and high level of integrity; be well organized; and display an infectious day to day positive attitude and spirit of continuous improvement.
- Able to work with management on all levels within the organization and harmoniously within a team environment.
- Demonstrated ability to influence, mobilize and gain personal commitment in order to achieve results.
- Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
- Proven ability to act decisively through exercising good judgement and effective, timely and informed decisions.
- Flexible and resilient in response to constraints, failures and adversity; adjusts priorities to unanticipated events or changing circumstances.
- Effectively communicates performance standards and expectations and gives timely, constructive feedback on tasks and assignments.
- Ability to understand the "big picture" and the interrelationships of the business, establishing a common team direction.

Pay: $70,000.00-$75,000.00 per year

Work Location: In person

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