Corporate Sales
3 months ago
**CORPORATE SALES & EVENT COORDINATOR**
We are seeking somebody dynamic, personable and passionate to join our Hamilton Convention Centre team
The Corporate Sales & Event Coordinator ensures that our standards of customer service and satisfaction are exceeded throughout the entire event planning process from the point of sale to event finalization.
**OPPORTUNITIES WILL INCLUDE**:
- Actively pursue and acquire new corporate event bookings utilizing effective outbound and inbound sales techniques
- Provide innovative ideas and input for increasing sales numbers, bookings and inquiries
- Use superb customer service, communication and negotiation skills to establish new client relationships as well as nurturing existing ones
- Conduct in person sales appointments with inquiring and existing clients
- Conduct sales calls and venue tours, being a main point of contact for prospective and returning corporate/social clients
- Conduct details appointments with clients for their upcoming events, creating accurate BEOs, floor plans and other documents required. Maintain superb communication throughout the planning process with our clients and internal team members
- Respond to customer inquiries, needs and concerns in a friendly, personal and efficient manner.
- Create event contracts and collect deposits.
- Stay up to date with current hospitality and event trends, as well as industry trends and adapt to information regarding product innovations, competitors and market conditions.
- Track sales ensuring targets are being achieved
- Liaison with suppliers to assist your clients with execution of events.
- Attend and conduct scheduled team meetings prior to all events to guarantee successful execution.
- Other duties as required
**REQUIREMENTS**:
- 2-3 years of special event, hospitality or travel and tourism related experience
- 1-2 years customer service experience required
- Post Secondary education, in Business Administration, Hospitality or related field
- A sales or marketing Degree from a recognized University is considered an asset
- Canadian Professional Sales Association (CPSA) certification considered an asset
- High level of attention to detail and strong organizational skills
- Superior verbal and written communication skills
- A team - oriented approach to work with strong abilities to provide and receive professional feedback for collective growth
- Customer service mindset as well as a high level of ethics and integrity
- Flexible work schedule, including evenings and weekends to address client needs
**WHAT CAN WE OFFER?**
- Fun and dynamic team - we are Great Place to Work Certified
- Competitive salary & sales incentive package
- Professional development opportunities
- Hotel discounts worldwide
- Restaurant discounts
- Personal wellbeing program incentives
- Team social events
- Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within Hamilton and surrounding hospitality community.
- Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The C Hotel by Carmen’s, The Lakeview by Carmen’s, fig&lemon Catering, The Hamilton Convention Centre by Carmen's and The Arlington Hotel & River's Edge. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue._
- Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview._
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