Manager/Senior Manager, Technical Account Management

2 months ago


Old Toronto, Canada Cushman & Wakefield Full time
p>Job Title

Senior Director, Transaction Management, Strategic Initiatives and Enterprise Solutions

Job Description Summary

Cushman & Wakefield’s Global Occupier Services (GOS) creates, optimizes and protects value by providing strategic real estate solutions through a single platform. As such, the candidate must possess good technical, strong organizational, and excellent communication skills to consistently add value and implement multiple tasks.

The candidate is responsible for the day-to-day transaction management of various large strategic initiatives and enterprise transactions that cut across various asset classes on behalf of one national global corporate services client. Accountabilities include market optimization planning, monitoring internal/external workflows to ensure consistent high quality of service and work product. b>

People and Account Management:

  • Assist with all aspects of relationship management with the Client and required reporting;
  • Partner with Client Corporate Real Estate Team and local Business Unit leads to understand their requirements and build transactional strategies to support same;
  • Manage Direct Reports through coaching and mentoring to ensure a highly engaged team;

Transaction Management:

  • Assist with the implementation of portfolio plans that align with client’s real estate goals and objectives;
  • Partner with clients’ Senior level operational groups to identify real estate needs and areas of opportunity;
  • Negotiate and manage transactions in a global consistent manner;
  • Oversee legal review of all client leased documents;
  • Perform market and financial analysis and ensure accurate data for each transaction using various systems;
  • Engage and collaborate with Project Managers, Facility Managers, Environmental and other consultants, as required, in support of particular transactions;
  • Manage process documents;
  • Complete transaction ‘post mortems’ and/or client survey’s to facilitate continuous improvement;

Strategic Planning:

  • Lead the development of strategic plans and provide strategic real estate advice to clients;
  • Oversee reports, data, and financial analyses toward the completion of a strategic plan.
  • Collect and enter portfolio data ensuring completeness and accuracy;
  • Provide instruction, guidelines and technical support to field agents, service partners, and the Client to maximize the utility all reporting tools;

Reports to: Global Account Director

Knowledge and Experience:

  • +10 years’ experience working in a corporate services role balancing the requirements and needs of both internal and external Clients;
  • Valid Real Estate license;
  • Experience with high-level, complex transaction management including experience in contract management/compliance and legal documentation;
  • Proven effective ‘project management’ skills required to identify tasks and coordinate the timely completion of every component;
  • Ability to effectively lead a team in a cohesive, performance measured environment;
  • Well-developed Financial analysis and modeling skills;
  • Advanced MS Word, Excel, PowerPoint and Outlook skills required.

Core Competencies:

  • Effective People Leader
  • Relationship Management Skills and Client Focused
  • Communication and Presentation Proficiency
  • Financial and Commercial Acumen
  • Negotiation and Transaction Skills
  • Strong Legal Documentation Skills
  • Strategic thinking

Innately curious about data and innovation.



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