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Senior Technical Program Manager

2 months ago

Old Toronto, Canada Jobber Full time
Job Title: Senior Technical Program Manager

About the Role:

We are seeking a Senior Technical Program Manager to join our Business Technology team at Jobber. As a Senior Technical Program Manager, you will guide discovery and support the delivery of in-product experiences, platform capabilities, and product integrations that deliver significant value to Jobber's 'go to market' (revenue) teams.

About the Team:

Our Business Technology engineering teams work to ensure our people at Jobber have the tooling, data and automations needed to excel in our shared mission. This group supports a wide variety of systems, including analytics collection, internal tooling, billing & subscription infrastructure and in-product experiences tied to teams like Marketing, Sales and Customer Support.

Responsibilities:

* Take on the responsibilities of a Scrum Team 'Product Owner' for our in-house engineering teams, including executing the product management workflow, backlog management, participating in Scrum events, estimation and testing.
* Be responsible for product vision and strategy, owning the creative process of generating, developing, and curating new ideas.
* Deliver features and technology solutions that make an impact on our internal teams, working collaboratively to prioritize work on the roadmap by ranking it against strategic goals and initiatives alongside leaders across the business.
* Build a plan, implement it, and then measure success, determining what success looks like for the solutions you help build, measuring that success, and keeping stakeholders informed of that progress so that your team can make iterative decisions based on results.
* Be responsible for cross-functional program management, helping to manage and drive complex cross-functional projects which require both technical and non-technical deliverables to come together within the broader domain you support.
* Uplevel the team, educating, mentoring and training team members across the entire company on product methodology and philosophy.

Requirements:

* Career experience as a Technical Program Manager, Technical Product Manager, or similar role, with a track record of building and shipping multiple products or technical solutions that have successfully delivered value.
* Experience in SAAS business and an understanding of the basic SAAS metrics that lead to business success.
* Execution excellence, creating insights and leading and driving execution.
* Next level communication skills, with the ability to articulate the voice of the customer and the needs of the business.
* A shipping mindset, with a focus on validating solutions through shipping and iteration.
* A data-driven mindset, with a focus on using data to define problems and prove success.
* A strong technical background, with the ability to engage with engineers about architecture and technical considerations that impact backend systems.
* Ownership, with a focus on doing the right things for your work and being accountable for your successes and shortcomings.