![HICX](https://media.trabajo.org/img/noimg.jpg)
Technical Account Manager
4 weeks ago
HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX
We are looking for a Technical Account Manager (TAM) or Technical Customer Success Manager (CSM) to help our customers realize maximum value and satisfaction from our SaaS products.
As a TAM you act as a trusted technical advisor to HICX customers and ensure that they maximize their investment in the HICX platform. You are responsible for the success of the customer.
You are an energetic and organized self-starter; you live and breathe technology, account management, support processes as well as incident management. You can build and maintain effective relationships with the right stakeholders and can clearly communicate technical concepts to end users and senior stakeholders alike. You will be a key driver of growth for the company by supporting the uptake of the SaaS software by end users and growing accounts. You will contribute to the ongoing development and enhancement of the SaaS product suite. You will have the opportunity to also play a key role in the development of the Customer success function in HICX.
This role is an extension of technical support, with the focus of improving customer success and facilitating engagement with HICX services teams including Support and Professional Services. Assist customers with escalation, while driving adoption and increased utilization of HICX with each customer.
We are looking for an individual that is fluent in English; a creative analytical problem solver that can communicate across a range of roles, with a passion for data and software.
**Responsibilities**
- Manage Customer accounts at all levels
- Drive successful Customer onboardings by working closely with the Customer and the software implementation team to deliver a quality onboarding experience.
- Coach and mentor your Customers in the effective use and administration of HICX.
- Develop and maintain relationships with the customer to ensure continued growth and further adoption of HICX.
- Provide hands-on guidance for Customers and introduce the customer into various services teams where required
- Manage customer escalations effectively from end to end ensuring that Customers expectations are managed throughout by facilitating communication between the customer and HICX technical teams
- Coordinate releases of new functionality by working closely with the with the deployment and service teams. Where required, participate in the testing of new functionality
- Prepare business continuity plans to enable effective response to service impacting issues
- Report to the management team with relevant information and feedback regarding Customer Accounts and their use of HICX.
- Conduct regular Customer meetings to review and discuss service performance, feedback and upcoming changes/releases
- Manage and maintain the database of key Customer data.
- Obtain regular customer feedback and ideas that can be converted into tangible actions to improve customer satisfaction and adoption.
- Identify ways to reduce support case load through education, documentation and introduction of value-added services.
- Continually track, monitor and manage customer health and identify ways to increase the return on their HICX investment.
- Drive the customers' voice within HICX by facilitating product and service feedback. Providing our teams with data to determine product priorities, customer adoption patterns and service needs.
- Own and drive Monthly and Quarterly business reviews with customers.
- Clearly advocate the success stories of your customers as they realize value from utilizing HICX to solve their business problems
- Assist the sales team to identify software and services expansion opportunities in our existing customer base
**Requirements**:
- Fluent in English
- 5+ years of experience as a Technical Account Manager or a Technical Customer Success Manager or Technical Implementation Consultant within the SaaS space or related experience
- A relentless passion for business, technology and customers.
- Strong in-person and written customer communication skills
- Strong Problem-solving skills around technical, product, and business questions
- Highly organized
- Ability to communicate effectively across various stakeholders.
- Ability to prioritize work assignments based on the needs of the department or business goals.
- Ability to work independently and be self-motivated.
- Ability to work effectively in a distributed team environment.
- SQL, SAP or Oracle experience highly preferred
- Experience in the deployment and adoption of SAAS technologies within large organizations a plus
**Benefits**
- Work from anywhere in Canada - we are a fully remote company.
- Flexible PTO - We offer 25 days of paid holiday per year + 3 Public Holidays.
- Connect and socialize with the team during our company socials and off-site events.
- We celebrate special occasions with you - like your birthday Addi
-
Account Manager
2 weeks ago
Toronto, Ontario, Canada Tundra Technical Solutions Inc. Full timeSenior Account Executive - Security Solutions About Tundra Technical Solutions Tundra Technical Solutions has been at the forefront of talent-focused solutions for over 20 years, setting unmatched benchmarks in data security and privacy while delivering premier technology talent. During this time, Tundra has seamlessly linked top-notch tech professionals...
-
Manager, Technical Accounting
4 days ago
Toronto, Canada SADA Full timeJoin SADA as a Manager, Technical Accounting! Your Mission The Manager of Technical Accounting at SADA, an Insight Company, is responsible for assessing highly judgmental and complex technical accounting issues. SADA’s cloud services require technical accounting identification, research, analysis, and documentation, particularly with regard to...
-
Enterprise Regional Sales Manager
4 weeks ago
Toronto, Canada Radware Bot Manager Full timeEnterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...
-
Enterprise Regional Sales Manager
2 weeks ago
Toronto, Ontario, Canada Radware Bot Manager Full timeEnterprise Regional Sales Manager - Toronto What is the job: Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise Farm the regional base of active customers upselling and crossselling. Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised of Radware capabilities...
-
Technical Account Manager
2 weeks ago
Toronto, Ontario, Canada Braze Inc. Full timeWHAT YOU'LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for...
-
Technical Account Manager
3 weeks ago
Toronto, Canada Iress Limited Full timeSee yourself being part of a large, transformational change? This could be the role for you! Who We Are At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands...
-
Technical Account Manager
4 weeks ago
Toronto, Canada Affirm Full timeAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. **Technical Account Manager**: Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or...
-
Manager, Technical Accounting
2 weeks ago
Toronto, Ontario, Canada Equinix Full timeManager, Technical Accounting Equinix is the world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform...
-
Technical Account Manager
4 weeks ago
Toronto, Ontario, Canada Transmit Security Full timeTransmit Security gives businesses the modern tools they need to build secure, trusted and end-to-end digital identity journeys to innovate and grow. Transmit Security serves many of the world's largest banks, insurers, retailers, and other leading brands, collectively responsible for more than $1.3 trillion in annual commerce. For more information, please...
-
Technical Account Manager
4 weeks ago
Toronto, Canada Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Technical Account Manager
3 weeks ago
Toronto, Canada Automation Anywhere Full time**Our opportunity**: We are currently seeking Sr. Technical Account Manager to join our world-class support team. The Technical Account Manager provides end-to-end reactive/proactive case and support escalation management. Responsible for providing technical advice, as well as expertise to RPA Customer Administration and technical project groups. In...
-
Technical Account Manager
5 days ago
Toronto, Canada MongoDB Full timeMongoDB Technical Account Managers are at the forefront of technical problem solving with key customers, working on some of the most complex and exciting application ecosystems built on the MongoDB platform. TAMs combine: Deep product knowledge and expertise across multiple domains Polished technical communicationsStrong account leadership, with the ability...
-
Technical Account Manager
4 weeks ago
Toronto, Canada BioConnect Full time**About BioConnect**: BioConnect is a rapidly-growing biometric technology and software company. We have set out on a mission to change the way society verifies identity. We believe that people want to use their true, biometric identity to verify who they are instead of relying on approximations of identity like keys, fobs, passwords and PINs that can be...
-
Technical Account Manager
4 weeks ago
Old Toronto, Canada Braze Inc. Full timeWHAT YOU’LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for...
-
Technical Accounting Manager
4 weeks ago
Toronto, Canada TMX Group Limited Full timeVenture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action,...
-
Technical Account Manager
4 weeks ago
Toronto, Canada Red Hat Software Full timeAbout the job: Red Hat's Technical Services team is looking for an experienced, enterprise-level engineer to join us as a Platform Technical Account Manager (TAM) in Eastern Canada. In this role, you'll work with a small set of key customers to provide hands-on technical and architectural guidance for the Red Hat infrastructure portfolio. At Red Hat,...
-
Account Manager
2 weeks ago
Toronto, Ontario, Canada Tundra Technical Solutions Full timeAbout Tundra Technical Solutions: Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding expectations by sourcing top-tier talent for some of the world's most renowned brands. Our pioneering approach to Direct Source Curation sets...
-
Account Manager
3 weeks ago
Toronto, Canada Tundra Technical Solutions Full timeAbout Tundra Technical Solutions: Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding expectations by sourcing top-tier talent for some of the world's most renowned brands. Our pioneering approach to Direct Source Curation sets us...
-
Account Manager
3 weeks ago
toronto, Canada Tundra Technical Solutions Full timeAbout Tundra Technical Solutions: Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding expectations by sourcing top-tier talent for some of the world's most renowned brands. Our pioneering approach to Direct Source Curation sets us...
-
Account Manager
3 weeks ago
Toronto, Canada Tundra Technical Solutions Full timeAbout Tundra Technical Solutions: Since 2004, Tundra's mission has been to be a global leader in talent recruitment. We've evolved into a recognized leader in total talent management, challenging norms and exceeding expectations by sourcing top-tier talent for some of the world's most renowned brands. Our pioneering approach to Direct Source Curation sets us...