Office Administrator
1 month ago
POSITION SUMMARY
Better Living Health and Community Services has a full-time permanent opening for the position of Office Administrator. This role is responsible for assisting with the day-to-day operations of Margaret Bahen Hospice (MBH). Responsibilities include answering and directing phone calls, greeting visitors, maintaining office equipment, ordering supplies, managing invoices, coordinating IT requests, volunteer supervision, attending meetings, taking minutes, preparing meeting materials, and supporting governance.
This position reports to Manager, Business Operations and Governance.
REQUIRED QUALIFICATIONS
- Completion of post-secondary education in an office administration program or equivalent.
- A minimum of 1 year of office administration experience in a busy environment.
- Successful completion of Vulnerable Sector Screening within one month of employment.
- Must possess a valid Ontario Driver’s License and access to a vehicle for the purposes of business travel.
SKILLS AND EXPERIENCE
- Experience in office administration.
- Experience in handling a wide range of administrative-related tasks.
- Proficient in the use of MS Office and the ability to become familiar with organizational-specific programs and software.
- Demonstrate effective written and verbal communication skills, and problem-solving skills.
- Excellent public relations, marketing, and networking skills and knowledge of community resources.
- Be able to work both independently and as part of a team.
KEY POSITION RESPONSIBILITIES
- Advance office efficiencies by implementing office systems, layouts, and equipment to support optimal business operations and the health and safety of employees and those we serve.
- Lead general office administration activities including phone calls, ordering and maintaining supplies, petty cash, records management, and proactively coordinating equipment repairs aligning with organizational practices.
- Act as the primary point of contact for staff relating to administrative and IT inquiries.
- Facilitate smooth operation of computers and IT services; responsible for coordinating IT requests and maintaining IT inventory.
- Assist with onboarding asset requests (e.g., telephone, computer, email), offboarding protocols, and train staff on various systems and procedures.
- Assist in coordinating housekeeping, building maintenance, and security, review service contracts, and provide support to the senior management committee as needed.
- Support implementation of safety plans, security, and emergency preparedness procedures.
- Supervise volunteers through coaching and counseling.
- Support programs and events as needed.
- Work with office and facilities teams across Better Living to ensure alignment with organizational standards and practices.
- Co-chair the Joint Occupational Health and Safety Committee as a certified member.
- Perform other duties as required.
KEY ORGANIZATIONAL RESPONSIBILITIES
- Provide services in keeping with the organization’s Mission, Vision and Beliefs and Resident Declaration of Values.
- Adhere to the principles and expectations outlined in the Code of Conduct.
- Adhere to the Personal Health Information Protection Act (PHIPA 2010) as outlined in the organization privacy policies and procedures.
- Perform the functions of job description in compliance with the Health and Safety practices of the organization and in accordance with the provincial Occupational Health and Safety Act.
- Participate in the continuous quality improvement activities of the organization in order to advance a culture of quality and support ongoing compliance with CARF Accreditation standards.
LOCATION: Margaret Bahen Hospice
SALARY: Commensurate with experience
Better Living is an equal opportunity employer and is in accordance with the Ontario Human Rights Code, Employment Standards Act, and Accessibility for Ontarians with Disabilities Act. Applicants need to make their request for accommodation known when contacted. Thank you to all who express interest in this position; we welcome all resumes; however, only those granted an interview will be contacted. No phone calls, please. Thank you.
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