HR Implementation Specialist, HRO

1 month ago

Dartmouth, Canada ADP Full time

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Insightful Expertise is a core value at ADP. It's one of the reasons the world's largest companies - including 80 of the Fortune 500 - count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.

Department Profile:
ADP’s Human Resource Outsourcing (HRO) Implementation organization provides enterprise level Payroll, HR, Time and Labour Management (TLM) suite of products to businesses of varying sizes. The Implementation Specialist is a project-based role responsible for the end-to-end successful implementation of the HR components of ADP’s complete Human Capital Management (HCM) solution. As a member of our HRO team, you will provide expert consultative service on industry best practices and legislative compliance.

Responsibilities:

  1. Adhere to the ADP Implementation Methodology to implement HR solutions to new and existing ADP clients
  2. Assume responsibility and accountability for their client projects while keeping client engaged and satisfied
  3. Partner with sales and internal stakeholders to ensure a smooth transition through the implementation stage of the client lifecycle from Sales to Implementation to Client Service
  4. Analyze client's HR needs via virtual meetings to determine the necessary setup
  5. Configure ADP products following the account specific guidelines
  6. Apply industry and product knowledge to optimize system configurations for new or existing clients
  7. Provide regular implementation status reports to stakeholders, highlighting critical issues for management and overall status of project
  8. Ensure accuracy of all aspects of client set up through collaboration and testing
  9. Communicate client responsibilities and keep them on track with their tasks to ensure that project and solutions are delivered on time
  10. Formally track any issues that arise and orchestrate resolutions
  11. Responsible to ensure quality of implementation and achieves quality survey targets (NPS)
  12. Facilitate and schedule calls to accomplish analysis, walkthrough their new customized solution, validation, first use and troubleshooting
  13. Provide support to their assigned clients until turned over to the Transition Team/Client Services
  14. Manage own workload while providing service excellence
  15. Where required, provide local on-site training for those clients that need further support/assistance
  16. Other duties as assigned

Qualifications:

  1. Minimum 3-5 years' experience in HR capacity
  2. Strong MS Office Skills (Word/Excel) required
  3. Project management knowledge
  4. General knowledge of operating systems
  5. Canadian Benefits experience
  6. Effective communication skills
  7. Ability to collaborate & work effectively within cross functional teams

Education:

  1. Post-secondary education or related business experience
  2. Certificate in Human Resources or Certified Human Resources Professional (CHRP) Designation would be considered an asset

ADP is an equal opportunity employer.

NOTE TO APPLICANTS:
Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

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