Senior Implementation Specialist, Payroll

3 weeks ago


Dartmouth, Nova Scotia, Canada ADP Full time

Unlock Your Potential as a Payroll Implementation Specialist

ADP is seeking a highly skilled Payroll Implementation Specialist to join our dynamic Implementation team. As a key member of our team, you will be responsible for delivering enterprise-level services such as Payroll, HR, Time and Attendance, and Benefits Solutions to Major and National accounts.

Key Responsibilities:

  • Ensure Quality Implementation: Be responsible for the quality implementation and setup of ADP's WFN implementation methodology.
  • Assess and Configure Needs: Analyze, configure, and understand the client's Payroll requirements to properly set up the client's WFN environment.
  • Train, Test, and Validate: Conduct training, testing, and validation with the client before participating in the first go-live.
  • Manage Client Accounts: Oversee various accounts from project initiation, supporting the client through all phases of the implementation.
  • Handle Risks and Escalations: Manage project risks and escalations to resolution.
  • Follow Up and Resolve Issues: Provide timely follow-up and resolution of open project-related items.
  • Meet Milestones and Deadlines: Ensure project task milestones and due dates are met.
  • Achieve Customer Satisfaction: Strive to achieve positive customer satisfaction outcomes.
  • Collaborate for Success: Work collaboratively with customers and team members to achieve desired project results.

Requirements:

  • Post-secondary education or related business experience
  • PCP certification (an asset) or fundamental NPI courses
  • 2+ years of experience in payroll or a related field.
  • Effective communication skills in both English and French, verbal and written.
  • Proven experience working directly with clients.
  • Exceptional client management and strong interpersonal abilities.
  • Ability to work independently, resourceful, and a strong team player.
  • Proficiency in Excel.

About ADP:

  • Focus on your mental health and well-being. We take care of one another and offer support for your well-being... because healthy associates are happy ones.
  • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
  • Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
  • Create. Innovate. Problem-solve. Shape the future of work with people you like.
  • Balance work and personal time. Flexibility to integrate work more easily into your everyday life.
  • Go Global. With operations around the world, exciting new networking opportunities abound.
  • Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.


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