HR Implementation Specialist, HRO

2 months ago

Dartmouth, Canada ADP Full time

At ADP we are driven by your success. We engage your unique talents and perspectives. We
welcome your ideas on how to do things differently and better. In your efforts to achieve, learn
and grow, we support you all the way. If success motivates you, you belong at ADP.

 

Insightful Expertise is a core value at ADP. It's one of the reasons the world's largest
companies - including 80 of the Fortune 500 - count on our solutions. We bring the proven
expertise and responsiveness of one company and one team dedicated to unparalleled
partnership and an unwavering relationship with our clients. We are a passionate partner
committed to their success - and are looking for like-minded individuals who want to be part of
our winning team.

 

Department Profile:
ADP’s Human Resource Outsourcing (HRO) Implementation organization provides enterprise
level Payroll, HR, Time and Labour Management (TLM) suite of products to businesses of
varying sizes. The Implementation Specialist is a project-based role responsible for the end-to-end successful implementation of the HR components of ADP’s complete Human Capital
Management (HCM) solution. As a member of our HRO team, you will provide expert
consultative service on industry best practices and legislative compliance.

 

Responsibilities:
• Adhere to the ADP Implementation Methodology to implement HR solutions to new and
existing ADP clients
• Assume responsibility and accountability for their client projects while keeping client
engaged and satisfied
• Partner with sales and internal stakeholders to ensure a smooth transition through the
implementation stage of the client lifecycle from Sales to Implementation to Client
Service
• Analyze client's HR needs via virtual meetings to determine the necessary setup
• Configure ADP products following the account specific guidelines
• Apply industry and product knowledge to optimize system configurations for new or
existing clients
• Provide regular implementation status reports to stakeholders, highlighting critical issues
for management and overall status of project
• Ensure accuracy of all aspects of client set up through collaboration and testing
• Communicate client responsibilities and keep them on track with their tasks to ensure
that project and solutions are delivered on time
• Formally track any issues that arise and orchestrate resolutions
• Responsible to ensure quality of implementation and achieves quality survey targets
(NPS)
• Facilitate and schedule calls to accomplish analysis, walkthrough their new customized
solution, validation, first use and troubleshooting
• Provide support to their assigned clients until turned over to the Transition Team/Client
Services
• Manage own workload while providing service excellence
• Where required, provide local on-site training for those clients that need further
support/assistance
• Other duties as assigned

 

Qualifications:
• Minimum 3-5 years' experience in HR capacity
• Strong MS Office Skills (Word/Excel) required
• Project management knowledge
• General knowledge of operating systems
• Canadian Benefits experience
• Effective communication skills
• Ability to collaborate & work effectively within cross functional teams

 

Education:
• Post-secondary education or related business experience
• Certificate in Human Resources or Certified Human Resources Professional (CHRP)
Designation would be considered an asset

 

ADP is an equal opportunity employer.

 

NOTE TO APPLICANTS:
Please note that any offer of employment will be subject to verification of employment
background checks, including a criminal record check

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