Senior Implementation Specialist, Payroll Expert

3 weeks ago


Dartmouth, Nova Scotia, Canada ADP Full time

ADP is seeking a highly skilled Payroll Implementation Specialist to join our dynamic Implementation team. As a key member of our team, you will be responsible for delivering enterprise-level services such as Payroll, HR, Time and Attendance, and Benefits Solutions to our Major and National accounts. Your primary focus will be on implementing new business, managing platform conversions, and reconfiguring existing accounts, such as spin-offs.

Key Responsibilities:

  • Ensure Quality Implementation: Be responsible for the quality implementation and setup of ADP's WFN implementation methodology.
  • Assess and Configure Needs: Analyze, configure, and understand the client's Payroll requirements to properly set up the client's WFN environment.
  • Train, Test, and Validate: Conduct training, testing, and validation with the client before participating in the first go-live.
  • Manage Client Accounts: Oversee various accounts from project initiation, supporting the client through all phases of the implementation.
  • Handle Risks and Escalations: Manage project risks and escalations to resolution.
  • Follow Up and Resolve Issues: Provide timely follow-up and resolution of open project-related items.
  • Meet Milestones and Deadlines: Ensure project task milestones and due dates are met.
  • Achieve Customer Satisfaction: Strive to achieve positive customer satisfaction outcomes.
  • Collaborate for Success: Work collaboratively with customers and team members to achieve desired project results.

Requirements:

  • Post-secondary education or related business experience
  • PCP certification (an asset) or fundamental NPI courses
  • 2+ years of experience in payroll or a related field
  • Effective communication skills in both English and French, verbal and written
  • Proven experience working directly with clients
  • Exceptional client management and strong interpersonal abilities
  • Ability to work independently, resourceful, and a strong team player
  • Proficiency in Excel

About ADP:

We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 60,000 associates worldwide.



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