Payroll Implementation Expert

2 days ago


Dartmouth, Nova Scotia, Canada ADP Full time
Job Title:

Senior Implementation Specialist, Payroll

Job Summary:

We are seeking a highly skilled Senior Implementation Specialist, Payroll to join our dynamic team at ADP. As a key member of our Implementation team, you will be responsible for delivering enterprise-level services, including payroll, HR, time and attendance, and benefits solutions to major and national accounts.

Key Responsibilities:
  1. Ensure quality implementation and setup of ADP's WFN implementation methodology.
  2. Assess and configure client needs to properly set up their WFN environment.
  3. Train, test, and validate with clients before participating in the first go-live.
  4. Manage client accounts from project initiation to completion.
  5. Handle project risks and escalations to resolution.
  6. Provide timely follow-up and resolution of open project-related items.
  7. Meet project task milestones and due dates.
  8. Achieve positive customer satisfaction outcomes.
  9. Collaborate with clients and team members to achieve desired project results.
Requirements:
  • Post-secondary education or related business experience.
  • PCP certification (an asset) or fundamental NPI courses.
  • 2+ years of experience in payroll or a related field.
  • Effective communication skills in both English and French, verbal and written.
  • Proven experience working directly with clients.
  • Exceptional client management and strong interpersonal abilities.
  • Ability to work independently, resourcefully, and as a strong team player.
  • Proficiency in Excel.


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