Senior Implementation Specialist, Payroll
4 weeks ago
Job Summary
We are seeking a highly skilled Senior Implementation Specialist, Payroll to join our dynamic Implementation team at ADP. As a key member of our team, you will be responsible for delivering enterprise-level services such as Payroll, HR, Time and Attendance, and Benefits Solutions to Major and National accounts.
Key Responsibilities
- Ensure Quality Implementation: Be responsible for the quality implementation and setup of ADP's WFN implementation methodology.
- Assess and Configure Needs: Analyze, configure, and understand the client's Payroll requirements to properly set up the client's WFN environment.
- Train, Test, and Validate: Conduct training, testing, and validation with the client before participating in the first go-live.
- Manage Client Accounts: Oversee various accounts from project initiation, supporting the client through all phases of the implementation.
- Handle Risks and Escalations: Manage project risks and escalations to resolution.
- Follow Up and Resolve Issues: Provide timely follow-up and resolution of open project-related items.
- Meet Milestones and Deadlines: Ensure project task milestones and due dates are met.
- Achieve Customer Satisfaction: Strive to achieve positive customer satisfaction outcomes.
- Collaborate for Success: Work collaboratively with customers and team members to achieve desired project results.
Requirements
- Post-secondary education or related business experience
- PCP certification (an asset) or fundamental NPI courses
- 2+ years of experience in payroll or a related field
- Effective communication skills in both English and French, verbal and written
- Proven experience working directly with clients
- Exceptional client management and strong interpersonal abilities
- Ability to work independently, resourceful, and a strong team player
- Proficiency in Excel
About ADP
ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
What You'll Love About Working Here
- Focusing on your mental health and well-being
- Joining a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live
- Knowledge to help you grow
- Creating, innovating, problem-solving, and shaping the future of work with people you like
- Balancing work and personal time
- Going Global
- Belonging by joining one of our Business Resource Groups
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