Manager, Product Management

4 weeks ago

Old Toronto, Canada Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Title and Summary

Manager, Product Management Overview

We are the global technology company behind the world’s fastest payments networks. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We are a part of the Mastercard Product & Engineering organization, focused on bringing the best and most relevant technology, solutions, and innovation to our customers and partners.

We are looking for an experienced and passionate manager to manage and provide end-to-end support of the North America regional Studio product management lifecycle process and governance to enable the design, development, testing, and launch of solutions with agility and speed-to-market. The role of the Manager, Studio Ambassador, requires a deep understanding of Mastercard products, innovation, services, and marketing capabilities. You will be a highly collaborative member of a cross-functional team to drive relevancy and differentiation with customers resulting in better relationships, market share, and revenue growth.

• Are you very organized and able to manage multiple competing requests in a timely manner?

• Can you analyze data, identify trends and report outcomes to tell a compelling story?

• Are you able to review, streamline processes and identify process improvements and drive change management?

Role:

Manager, Product Management, Studio Ambassador, North America will:

  1. Manage North America Market (US and Canada) product councils and associated governance processes including product/solution pipeline, setting calendar and agenda for peer reviews and product council meetings, coordinating with responsible product owners and cross-functional partners, distribute and archive documentation, pre-reads and minutes and follow-up on meeting decisions to ensure that all items are closed.
  2. Manage change management process to streamline product management lifecycle process across the region by creating a systematic approach to manage transition from current state to desired future state.
  3. Assess product readiness for gating and provide guidance to product owners and cross-functional stakeholders on Studio framework, process flow, and FAQs.
  4. Create monthly, quarterly, bi-annual, annual and YOY presentations and reports about regional product pipeline, readiness status, outcomes, and success metrics.
  5. Track and maintain repository of regional product pipeline, reports, presentations, and documentation for reporting, reference, and audit purposes.
  6. Develop and manage templates, tools, and materials to help stakeholders go through the Studio process efficiently and effectively.
  7. Manage feedback loops and channels to continuously improve North America market (US and Canada) Studio product management lifecycle process and align globally and across regions.
  8. Undertake adhoc initiatives and projects to continuously improve the process and/or adoption of the same in the region.
  9. Educate internal stakeholders on the value, assets, and tools to adhere to Studio product lifecycle management process and methodology.
  10. Conduct one-on-one or group training, lunch-and-learn and knowledge sessions to create regional cross-functional awareness about the Studio framework for product owners and beyond the product community.
  11. Represent North America Market in global initiatives, projects, meetings and share regional perspective, nuance, context, lessons and ensure tools, processes, and policies are relevant accordingly.

All About You:

  1. Excellent organization, detail-orientation, time management, critical thinking, execution and communication skills across a range of audiences, including senior leadership, and cross-functional stakeholders.
  2. Strong project management, planning, data analytics, and reporting skills. Highly organized and able to manage multiple priorities and meet deadlines.
  3. Strong Microsoft Excel, PowerPoint, Outlook, PowerBI/Tableau, and Confluence proficiency.
  4. Ability to work independently, has internal drive to proactively execute on deliverables with agility and speed, identify risks and next steps, and communicate to manage expectations with stakeholders and management in a timely fashion.
  5. High learning agility and ability to quickly understand Mastercard’s products and services, the payments ecosystem, customer economics and operations.
  6. Ability to work with incomplete data and uncertainty, and adapt plans to new information, changing conditions and make decisions to drive positive results and outcomes.
  7. Interpersonal skills to build relationships across many parts of the organization, and be a successful influencer.
  8. Strong team player, decisive and results-driven, and takes initiative.
  9. Bachelor’s degree required.
  10. Experience in payments, operations, or consulting a plus.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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