Director, Product Support

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Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg.This is a hybrid role requiring 3 days per week in the Toronto, ON, London, ON, or Winnipeg, MB office. 

Role Description

The Director of Product Support and Management is responsible for supporting our Workplace Solutions Life and Health product shelf. Overseeing the Product Support team, they are charged with monitoring the performance of our products, which includes responding to the evolving legislative environment, market trends, customer expectations, competitive threats and advancements in healthcare technologies related to our products.

They will work with multiple stakeholders and business partners from across the industry and within the Canada Life organization. They will partner closely with our sales teams in addressing product customization and modernization to support our customers evolving needs. Integral to their role is the ability to understand the emerging legislative and compliance landscape, advocating for the Canada Life position within external working groups and building key partnerships across the industry. The Director will also be a key driver of ideas and roadmap planning for enhancing our products and service offering into the future.

What you will do

• Provides oversight and direct leadership of the Workplace Solutions Life Health Product Support team.
• Guides the Product Support team to provide support for product/services-related questions, both from internal sales partners and other internal stakeholders such as legal, underwriting, administration teams and operational areas.
• Regular updates to the compliance and legislative landscape, and how they contribute to or detract from our current portfolio. Analyzes impacts, plans and strategizes appropriate response and execution of any required changes.
• Collaborate and support shaping the future Workplace Solutions product roadmap and benefit modernization work.
• Build strong and trusted relationships with internal and external partners, such as third party vendors, pharmaceutical manufacturers, Healthcare technology organizations, regulators and other industry participants.
• Support the coordination and development of internal and external facing communications for environmental, product and program changes. Including responding to media inquiries.
• Oversee the maintenance of reference material related to products and services, including internal product documentation and marketing materials.
• Some travel requirement: up to 10% (within Canada).

 Qualifications and Competencies: 

• 7-10 years in the financial services industry, preferable working within Group Benefits/Retirement benefits space, specific experience in managing products an asset.
• Post-Secondary degree in Business or a related field of study.
• Cross-functional knowledge/expertise; understanding balance of customer experience, customer needs and financial drivers of business success. Demonstrates ability to translate client needs into a plan that will support future business growth.
• Understands how to deliver messages that will initiate action.
• Excellent organizational, communication and relationship building skills.
• Strong pulse on emerging market trends. Can spot market trends, synthesize and anticipate next steps of competition, and adapt partner goals to align with our own.
• Has keen critical eye to spot opportunities to differentiate our organization in the market.
• Strong creative thinking skills to determine unique ways to deliver on unmet customer needs.
• Creatively overcome obstacles and partner to bring about successful outcomes for all stakeholders.
• Structured and analytical planning approach; works with various stakeholders to establish and drive priorities. Understands and can lead successful projects, drive timelines, and shift focus to changing priorities.
• Strategic thinker and compelling leader with a strong vision.
• Proven interpersonal / teamwork skills on high performing teams.
• Proven ability to learn and handle multiple priorities in a challenging work environment.
• Proven ability to think at an abstract level.
• Strong influencing skills with the ability to make difficult decisions.

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The base salary for this position is between $89,800 - $166,300 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life servesthe financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid

Requisition ID:  1507

Category:  Corporate Functions

Location: 

Winnipeg, MB Toronto, ON London, ON

Date:  Jul 31, 2024

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