Digital Operations Manager

1 day ago


Toronto, Canada Swoon Full time

Digital Operations & Support Manager (12-Month Contract)

Location: Toronto, ON (Hybrid, 2 days in office)

Industry: Digital Operations

We are seeking a skilled and motivated Digital Operations & Support Manager to lead business-as-usual (BAU) activities, optimize workflows, and enhance platform efficiencies. This hybrid role in Toronto involves collaborating with cross-functional teams to ensure operational excellence, scalability, and stakeholder alignment.


Key Responsibilities

  • Oversee and prioritize BAU tasks, ensuring SLA compliance.
  • Optimize workflows through automation and process improvements.
  • Lead a team of digital support specialists to drive continuous improvement.
  • Manage relationships with stakeholders across technology, marketing, and business units.
  • Monitor KPIs and deliver insights to guide strategic planning.


Must-Have Qualifications

  • Bachelor’s degree in Business, Digital Marketing, IT, or related field.
  • 5-7+ years of experience in digital operations or leadership roles.
  • Strong knowledge of CMS platforms (Contentful, AEM) and tools like Jira and Workfront.
  • Proficiency in process optimization and data-driven decision-making.
  • Excellent communication and stakeholder management skills.


Nice-to-Have Qualifications

  • Familiarity with Agile methodologies (Scrum certification is a plus).
  • Experience in FinTech, MarCom, or investment sectors.
  • Knowledge of AWS, Akamai, and digital platform integrations.



  • Old Toronto, Canada Loblaw Digital Full time

    Loblaw Digital is a team of innovators, designers, and technologists working together to create leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces.Senior Manager Implementation and Training OpportunityWe are looking for a highly skilled Senior Manager Implementation and Training to lead our...


  • Old Toronto, Canada Loblaw Digital Full time

    At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...


  • Toronto, Ontario, Canada Loblaw Digital Full time

    We are seeking an experienced Digital Advertising Solutions Manager to join our team at Loblaw Digital. As a Senior Product Manager, Advertising Platforms, you will have the opportunity to define and evolve our advertising platform.Key Responsibilities:Develop the vision and roadmap for your product portfolio, ensuring alignment with stakeholder needs and...


  • Old Toronto, Canada Loblaw Digital Full time

    Transform the Digital Landscape with Loblaw DigitalWe are seeking a seasoned Digital Experience Strategy Manager to join our team at Loblaw Digital. As a key member of our PC Optimum digital team, you will be instrumental in redefining the digital loyalty experience.About the RoleThe Digital Experience Strategy Manager will lead the integration of PC Optimum...


  • Toronto, Canada Yeeboo Digital Inc. Full time

    Here’s the question - do you want to join a passionate team of technical, marketing and project management experts who are always asking, **“What can we do better?”** We pride ourselves on continuous improvement through learning, doing and learning some more. Our clients not only look to us for project leadership, strategy and solutions yet they also...


  • Old Toronto, Canada Resolute Digital, a Weber Shandwick Company Full time

    About the RoleWe are seeking an experienced Digital Operations Director to join our team at Resolute Digital. This is a senior leadership position that requires a strategic thinker with a proven track record in operationalizing large-scale digital programs.Key Responsibilities:Develop and implement process improvements across the organization to drive...


  • Toronto, Ontario, Canada Loblaw Digital Full time

    About the RoleWe are seeking a highly skilled Digital Personalization Strategist to join our team at Loblaw Digital. As a key member of our ecommerce organization, you will play a crucial role in shaping the future of our online shopping experiences.Key ResponsibilitiesDevelop and execute a product vision that drives personalization across our ecommerce...


  • Old Toronto, Canada Loblaw Digital Full time

    OverviewLoblaw Digital is the team responsible for building and operating the online businesses of Canada's largest and most successful retailer.Salary$140,000 - $180,000 per year, based on experience and qualifications.About the RoleWe are seeking a highly skilled Digital Transformation Strategist to join our team. As a Director, Strategy & Operations, you...


  • Toronto, Ontario, Canada Loblaw Digital Full time

    About the RoleLoblaw Digital is seeking a talented and experienced Executive Director, Digital Transformation to join our team. In this role, you will lead a domain of technical projects/initiatives focused on effective delivery plan management while fostering relationship management, stakeholder communication, and management of cross-team dependencies.Key...


  • Old Toronto, Canada Loblaw Digital Full time

    p>At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...


  • Old Toronto, Canada Loblaw Digital Full time

    We are seeking a strategic and passionate leader to drive the vision, roadmap, and execution of best-in-class digital experiences across all customer touchpoints for Joe Fresh e-commerce. You will be a champion for the customer, ensuring that every interaction with our brand is seamless, engaging, and drives meaningful business results.Key...


  • Toronto, Canada Digital Realty Full time

    **Manager Data Center Operations** **Your role** The Manager Data Center Operations** **is responsible for overseeing the execution of local data center operations at one or more data center properties. Data center operations include, but are not limited to: - Engineering operations and core infrastructure maintenance - Data center construction...


  • Old Toronto, Canada Loblaw Digital Full time

    p>At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...


  • Old Toronto, Canada Engine Digital Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Strategist to join our team at Elite Digital. This is an exciting opportunity to work with a talented group of professionals and contribute to the success of our clients.Key ResponsibilitiesDevelop and execute strategic marketing plans that drive results for our clients.Manage multiple client...


  • Toronto, Canada Intelliswift Software, Inc. Full time

    **Job Title**: Digital Operations Manager ** Location**: Toronto, ON M5X 1A1 (Hybrid - 2 days in office/wk) **Duration**: 12 months **Contract Type**: T4 **Pay Rate**: CA$55.98/Hour **Description** - Client’s Global Asset Management is seeking a 1-year contract for a highly skilled and motivated Manager, Digital Operations and Support to be a team...


  • Old Toronto, Canada Apply Digital Full time

    About This RoleAs a Technology Director at Apply Digital, you will be responsible for leading our clients through transformative digital change. This role requires a versatile technologist with a broad understanding of technologies across the stack in various applications. You will provide strategic guidance as a primary client-facing member of the...


  • Old Toronto, Canada Loblaw Digital Full time

    Job OverviewWe are seeking an experienced Digital Experience Strategy Lead to join our team at Loblaw Digital. The successful candidate will be responsible for redefining the digital loyalty experience and integrating PC Optimum within various lines of businesses.Key ResponsibilitiesEnable a seamless digital experience for PC Optimum members by surfacing...


  • Toronto, Ontario, Canada Loblaw Digital Full time

    About Loblaw DigitalLoblaw Digital is the team responsible for building and operating the online businesses of Canada's largest and most successful retailer.Job OverviewWe are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping,...


  • Old Toronto, Canada Loblaw Digital Full time

    Loblaw Digital is a leading Canadian retailer's digital arm, responsible for building and operating its online businesses.We're looking for a skilled Director of Internships to join our team in downtown Toronto.The ideal candidate will have 7-10 years of experience in a directly relevant field, with demonstrated cross-functional project leadership...


  • Toronto, Ontario, Canada Elite Digital Inc. Full time

    Elite Digital Inc.We are seeking an experienced Digital Marketing Director to join our team at Elite Digital Inc. This is a full-time position that requires a strong background in digital marketing and leadership skills.About the RoleThe successful candidate will be responsible for leading our digital marketing efforts, managing a team of account managers,...