Digital Operations Manager

5 days ago

Toronto, Canada Intelliswift Software, Inc. Full time

**Job Title**: Digital Operations Manager
** Location**: Toronto, ON M5X 1A1 (Hybrid - 2 days in office/wk)

**Duration**: 12 months

**Contract Type**: T4

**Pay Rate**: CA$55.98/Hour

**Description**
- Client’s Global Asset Management is seeking a 1-year contract for a highly skilled and motivated Manager, Digital Operations and Support to be a team lead by delivering exceptional business-as-usual (BAU) support while driving the optimization of current workflow processes. This role ensures smooth digital operations and enhances efficiencies across our platforms and environments.
- A key member of our digital team, you will own the prioritization and triage of daily operational tasks, and act as a central point of coordination between stakeholders, and the whole digital team.

**Key Responsibilities**:
**Operational Management**
- Oversee and prioritize BAU tasks, ensuring timely execution and resolution of issues as they align with our SLAs.
- Manage the triage process for incoming support requests, assigning resources effectively based on impact and urgency.
- Collaborate with cross-functional teams to maintain high standards of operational performance.

**Workflow Optimization**
- Assess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting.
- Develop and implement optimized standard operating procedures (SOPs) for digital operations and support expanding on what is already in place.
- Partner with teams to design scalable solutions that align with organizational goals.

**Leadership and Team Development**
- Provide leadership, guidance, and mentorship to a team of digital support specialists and support teams.
- Foster a culture of continuous improvement and collaboration.
- Champion employee development and ensure alignment with performance goals as part of the Client’s Winning Culture.

**Stakeholder Engagement**
- Act as a primary point of contact for internal stakeholders, communicating priorities, updates, and recommendations.
- Develop strong partnerships with technology, marketing, and other business units to ensure alignment with organizational objectives.

**Reporting and Analytics**
- Generate insights through data analysis to inform decision-making and strategic planning.
- Deliver periodic reports on the health of operational workflows and optimization efforts.

**Qualifications**
- Bachelor’s degree in Business, Digital Marketing, IT, or related field (Master’s preferred).
- 5-7+ years of experience in digital operations, support, or a related leadership role.
- Proven track record in process optimization and workflow management.
- Previous experience in Finance, Banking or Asset Management
- Strong analytical and problem-solving abilities.
- Experience with workflow tools (Jira, Workfront), CMS platforms, and automation technologies.
- Exceptional communication and interpersonal skills.
- Adept at managing competing priorities in a fast-paced environment.
- Advanced stakeholder management.
- Data driven decision making and technically proficient.
- Proven experience with both execution and deliverables.

**Preferred Qualifications**
- Familiarity with Agile methodologies (Certified Scrum Master certification a plus).
- Experience in managing digital platforms such as Contentful, AEM, or similar CMS tools.
- Knowledge of cloud solutions (AWS, Akamai) and their operational implications.
- Project management 1-2 years strong asset
- FinTech or MarCom operations
- Investment knowledge is a nice to have

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