Hotel Administrative Manager

3 weeks ago

Fernie, Canada Resort of the Canadian Rockies Full time
Hotel Administrator & Owner Liaison

Fernie Alpine Resort is seeking a highly skilled and organized individual to fill the position of Hotel Administrator & Owner Liaison, serving both Lizard Creek Lodge and Fernie Slopeside Lodge. This role requires a strong ability to work in a fast-paced multifaceted environment across multiple properties.

Key Responsibilities:
  • Ensure consistency and excellence in all operations between both hotels with keen attention to detail
  • Develop and implement Standard Operating Procedures for various hotel departments as directed
  • Manage rates and inventory across all channels, and be a key player in the hotels' revenue management and distribution strategy
  • Handle, investigate and resolve guest concerns in a timely and professional manner, and respond to guest reviews
  • Prepare monthly commission invoice reconciliations for 3rd party booking channels
  • Maintain effective communication with other departments to fulfill the overall resort objectives
  • Maintain and adhere to RCR policies and procedures and Safety Management program
  • Hotel invoicing and accounts receivable duties
  • Act as the liaison between hotel operations and the Lizard Creek Owner's Association, including making reservations, communications, invoicing, data management, and assisting with month-end reporting tasks
  • General special project management
  • Assist with marketing and digital ad scheduling
Qualifications:
  • Strong communication skills, both written and verbal
  • Excellent time-management, attention to detail, organization and multi-tasking skills
  • Ability to work efficiently and independently
  • Proficient in English, both verbal and written
  • Strong computer skills
  • Proficient in Microsoft Office Suite, primarily Microsoft Excel
  • Minimum 3 years hotel experience in either an administrative or supervisory role
About Fernie Alpine Resort:

Fernie Alpine Resort is a world-class destination for outdoor enthusiasts, offering a unique blend of mountain culture, historic downtown Fernie, and endless opportunities for hiking, biking, skiing, and snowboarding. We are an equal-opportunity employer and offer industry-competitive compensation and benefits in a great working environment.

What We Offer:
  • Full-time year-round role with flexibility to meet varying business demands
  • Evening and weekend shifts may be required
  • Industry-competitive compensation and benefits
  • Great working environment with a team of passionate and dedicated professionals

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