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Hotel Operations Manager

2 months ago

Fernie, Canada Resort of the Canadian Rockies Full time

Job Summary:

Fernie Alpine Resort is seeking a highly skilled and organized individual to fill the position of Hotel Administrator & Owner Liaison. This role will serve both Lizard Creek Lodge and Fernie Slopeside Lodge, working closely with the Hotel General Manager to ensure seamless operations across multiple properties.

Key Responsibilities:

  • Administrative Duties:
    • Ensure consistency and excellence in all operations between both hotels with keen attention to detail.
    • Develop and implement Standard Operating Procedures for various hotel departments as directed.
    • Be a key player in the hotels' revenue management and distribution strategy; manage rates and inventory across all channels.
    • Handle, investigate and resolve guest concerns in a timely and professional manner. Respond to guest reviews.
    • Prepare monthly commission invoice reconciliations for 3rd party booking channels.
    • Maintain effective communication with other departments to fulfill the overall resort objectives.
    • Maintain and adhere to RCR policies and procedures and Safety Management program.
    • Hotel invoicing and accounts receivable duties.
    • Act as the liaison between hotel operations and the Lizard Creek Owner's Association; including making reservations, communications, invoicing, data management while assisting with month-end reporting tasks.
    • General special project management.
    • Assist with marketing and digital ad scheduling.
    • Other miscellaneous duties as assigned by Management.
  • Qualifications:
    • Have strong communication skills, both written and verbal.
    • Possess excellent time-management, attention to detail, organization and multi-tasking skills.
    • Ability to work efficiently and independently.
    • Proficient in English, both verbal and written.
    • Strong computer skills.
    • Proficient in Microsoft Office Suite, primarily Microsoft Excel.
    • Min of 3 years hotel experience in either an administrative or supervisory role.

About the Role:

This is a full-time year-round role requiring flexibility to meet varying business demands including evening and weekend shifts. RCR offers industry-competitive compensation and benefits in a great working environment.

About Us:

Fernie Alpine Resort is a leading resort in the Canadian Rockies, offering a unique blend of mountain culture, historic downtown Fernie, and outdoor recreation opportunities. We are an equal-opportunity employer and welcome applications from all qualified candidates.