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Hotel Operations Manager

3 months ago


Fernie, Canada Resorts of the Canadian Rockies Full time

Position Overview:

The Hotel Administrative Manager plays a crucial role in ensuring the seamless operation of the hotel, focusing on delivering exceptional service and maintaining high standards.

Key Responsibilities:

  • Guarantee uniformity and excellence across all hotel functions with meticulous attention to detail.
  • Design and execute Standard Operating Procedures for various departments to enhance efficiency.
  • Contribute significantly to revenue management and distribution strategies, overseeing pricing and inventory across multiple platforms.
  • Proactively address and resolve guest inquiries and concerns with professionalism, including managing feedback and reviews.
  • Oversee monthly reconciliation of commission invoices for booking platforms.
  • Facilitate effective communication among departments to meet resort goals.
  • Adhere strictly to company policies and regulations.