Hotel Administrative Manager

3 months ago

Fernie, Canada Resort of the Canadian Rockies Full time

Fernie Alpine Resort is looking to fill the position of Hotel Administrator & Owner Liaison, serving both Lizard Creek Lodge and Fernie Slopeside Lodge. Working closely with the Hotel General Manager, the ideal candidate will be able to work in a fast-pace multifaceted environment across multiple properties.

The key responsibilities of the role include but are not limited to:

Administrative Duties:

  • Ensure consistency and excellence in all operations between both hotels with keen attention to detail
  • Develop and implement Standard Operating Procedures for various hotel departments as directed
  • Be a key player in the hotels' revenue management and distribution strategy; manage rates and inventory across all channels
  • Handle, investigate and resolve guest concerns in a timely and professional manner. Respond to guest reviews.
  • Prepare monthly commission invoice reconciliations for 3rd party booking channels
  • Maintain effective communication with other departments to fulfill the overall resort objectives
  • Maintain and adhere to RCR policies and procedures and Safety Management program
  • Hotel invoicing and accounts receivable duties
  • Act as the liaison between hotel operations and the Lizard Creek Owner's Association; including making reservations, communications, invoicing, data management while assisting with month-end reporting tasks
  • General special project management
  • Assist with marketing and digital ad scheduling
  • Other miscellaneous duties as assigned by Management

Qualifications:

  • Have strong communication skills, both written and verbal
  • Possess excellent time-management, attention to detail, organization and multi-tasking skills
  • Ability to work efficiently and independently
  • Proficient in English, both verbal and written
  • Strong computer skills
  • Proficient in Microsoft Office Suite, primarily Microsoft Excel
  • Min of 3 years hotel experience in either an administrative or supervisory role

This is a full-time year-round role requiring flexibility to meet varying business demands including evening and weekend shifts. RCR offers industry-competitive compensation and benefits in a great working environment.

Whether it's the mountain culture, historic downtown Fernie, or just a love for hiking and biking or skiing and snowboarding, Fernie Alpine Resort is the place to be. We are an equal-opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted.

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