Administrative Services Manager

2 weeks ago

Fernie, Canada Resorts of the Canadian Rockies Full time

Job Summary:

We are seeking a highly skilled and experienced Hotel Administrative Manager to join our team at Resorts of the Canadian Rockies. As a key member of our resort management team, you will be responsible for ensuring consistency and excellence in all operations between both hotels, with a keen attention to detail.

Key Responsibilities:

  • Develop and implement Standard Operating Procedures for various hotel departments as directed, ensuring seamless execution and continuous improvement.
  • Play a key role in the hotels' revenue management and distribution strategy, managing rates and inventory across all channels to maximize revenue and occupancy.
  • Handle, investigate, and resolve guest concerns in a timely and professional manner, responding to guest reviews and feedback to maintain exceptional customer satisfaction.
  • Prepare monthly commission invoice reconciliations for 3rd party booking channels, ensuring accuracy and compliance.
  • Maintain effective communication with other departments to fulfill the overall resort objectives, promoting a collaborative and results-driven work environment.
  • Adhere to and maintain high standards of quality, safety, and regulatory compliance, ensuring a safe and healthy work environment for all employees.

Requirements:

  • Proven experience in hotel administration, operations, or a related field, with a strong background in management and leadership.
  • Excellent communication, problem-solving, and analytical skills, with the ability to work effectively in a fast-paced environment.
  • Strong attention to detail, with a focus on quality and customer satisfaction.
  • Ability to work independently and as part of a team, with a collaborative and results-driven approach.

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