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Business Development Manager

2 months ago

Markham, Ontario, Canada CIBC Full time
About the Role

We are seeking a highly skilled and experienced Business Development Manager to join our team at CIBC. As a key member of our Personal and Business Banking team, you will be responsible for developing and coaching a team of client service and financial service professionals to deliver an exceptional client experience and deepen client relationships.

Key Responsibilities
  • Client Experience: Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service. Deliver the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and manage hard to solve issues. Empower clients to utilize self-service channels.
  • Results-Driven Leadership: Create a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial needs. Support the Banking Centre Leader in monitoring business performance, put action plans in place to close any gaps and work as one team with all partners to increase the banking centre's overall performance.
  • People Leadership: Create a team-oriented, positive and productive working environment by recognizing the contributions of your team. Lead and coach a successful client service and financial services team. Advocate CIBC within the community to recruit employees who share and demonstrate our values.
Requirements
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
  • You are a caring and accountable leader. You're passionate about developing and growing team members' abilities. You have experience providing coaching and hands-on support to meet team goals.
  • You're goal-oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
  • You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
  • You're a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It's an asset if you've completed any of the following: Branch Compliance Officer's Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP)
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.
What We Offer
  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
About CIBC

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact us.

We are a business that is in business to help our clients, employees, and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: trust, teamwork, and accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees, and communities - a place where you can excel.