Administrative Assistant I, Medical

2 months ago

Toronto, Ontario, Canada University Health Network Full time
Company Description

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Union: Non-Union
Site: Princess Margaret Hospital
Department: Genetics Program
Work Model: Hybrid
Reports to: Clinical Manager
Hours: 37.5 hours per week
Salary: commensurate with experience
Shifts: Weekdays; Monday - Friday
Status: Permanent full-time
Closing Date: July 25, 2024

Position Summary
The Genetics Program is an integrated multidisciplinary program providing the highest quality patient and family centered care in all the realms of adult medical genetics (general adult genetics, cancer genetics, inherited metabolic diseases).

The Administrative Assistant at UHN will support the Bhalwani Familial Cancer Clinic (BFCC) within the Genetics Program. They will be responsible for providing administrative and reception support to the multidisciplinary and interprofessional teams within the BFCC at UHN.

The Administrative Assistant I is a key member of the Program by providing program information to patients, families and health care practitioners, coordination, scheduling and administrative services, exercises considerable judgment/independence and utilizes knowledge of medical terminology/moderately advanced functions to provide secretarial and clerical services, in support of professional/medical personnel and patients, including: performing reception responsibilities; liaising with internal and external providers; providing word processing/typing services for assigned personnel; performing cross-functional responsibilities, as assigned and performing other duties consistent with job classification, as required.

Duties

  • Support the timely and efficient processing of incoming referrals, scheduling/rescheduling of patient appointments, responding to patients' general inquiries, cancelling patient appointments, and completing reminder communications for the clinics of the BFCC
  • Complete administrative tasks that support data reporting requirements and a positive patient experience, meeting quality standards set out by UHN including registering patients, as needed, in UHN's EPIC EMR (Electronic Medical Record) system
  • Schedule appointments with patients to support the clinical staff
  • Complete documentation following patient consults with clinicians, including arranging and relaying imaging details
  • Provide backup/cross-coverage support as a member of the administrative team in the Genetics Program
Qualifications
  • Completion of Secondary School or recognized equivalent
  • Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent
  • Two (2) years related administrative support experience
  • Experience working with EPIC EMR for managing referrals, appointment scheduling, and standard clinical operations is an asset
  • Experience working with online survey and research database tools such as REDCap is an asset
  • Previous on-the-job computer/word-processing in a Microsoft Office environment is preferred
  • Experience working in a health care environment is preferred
  • Fluency in a second language is considered an asset (e.g., French)
  • Knowledge of medical terminology is an asset
  • Excellent organizational and time management skills
  • Excellent interpersonal, verbal and written communication skills
  • Able to operate effectively in an interdisciplinary team
Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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