Administrative Assistant I

2 months ago

Toronto, Ontario, Canada University Health Network Full time
Company Description

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education at UHN. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground-breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Union: Non-Union
Site: All UHN Sites
Department: Health Services
Reports to: Manager, Health Services
Work Model: On-Site
Grade: A0:05
Salary Range: $ per hour (to commensurate with experience and consistent with UHN compensation policy).
Hours: 37.5 Hours per Week
Shifts: Hour Shifts (Days/Evenings/Weekends)
Status: Permanent Full-Time
Closing Date: August 1, 2024

Position Summary

The Administrative Assistant I is a key front desk role that exercises judgement and decision-making to provide clinic clerical services with a strong customer service focus.

Please note that this role will work out of multiple UHN locations:

  • Toronto Western Hospital
  • Princess Margaret Hospital
  • Toronto General Hospital
  • Toronto Rehabilitation Institute

Duties

  • Serve as the initial contact for individuals who require Health Services support with occupational injuries and disability case management, guiding them through the necessary procedures and forms
  • Book appointments, answer phone calls, and respond to emails with a strong customer service orientation
  • Ensure the efficient operation of the office, managing both electronic and physical document retrieval systems
  • Provide support for meetings and events, including scheduling and coordination
  • Assist with creating and generating reports in Excel
  • Order office supplies, maintain inventory levels, and ensure timely restocking to support the efficient operation of the office
  • Perform cross-functional responsibilities as assigned
Qualifications
  • Completion of a recognized post-secondary degree
  • Administrative experience is an asset
  • Ability to work in a fast-paced environment, receiving phone requests, dispatching calls, and inputting data
  • Direct customer service experience is an asset
  • Competence in creating and generating reports in Excel
  • Excellent written and verbal communication skills
  • Strong organizational and time management skills
  • Ability to work well under pressure and use good judgment in assessing difficult situations
  • Proficiency in Microsoft Office (Excel, Outlook, Word, Teams, Bookings, SharePoint)
  • Experience working in a healthcare environment preferred
Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive compensation & benefits (medical, dental, etc.)
  • HOOPP defined benefit pension plan
  • Wellness services & offerings
  • Close access to Transit and UHN shuttle service
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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