Tim Hortons Front of House

7 days ago

Vaughan, Ontario, Canada Sodexo Canada Ltd Full time
Tim Horton's Front of House Join Our Team as a Tim Horton's Front of House Representative

Sodexo, a global leader in services that improve the Quality of Life, is seeking a highly motivated and customer-focused individual to join our team as a Tim Horton's Front of House representative.

About the Role

This is an exciting opportunity to grow your career with a company that shares your passion for delivering exceptional customer service. As a Tim Horton's Front of House representative, you will be responsible for providing fast and efficient service to our customers, while maintaining a clean and organized front counter and drive-thru area.

Key Responsibilities
  • Suggest products, combos or sizes to customers to meet their needs and preferences.
  • Resolve customer concerns and complaints in a friendly and professional manner.
  • Communicate with management team regarding service-related issues.
  • Respond to customer requests in a timely and courteous manner.
  • Communicate showcase needs to the baker and help merchandise the product.
  • Keep the front counter and drive-thru area organized, stocked and ready for rush.
  • Ensure customers receive consistently fast and efficient service.
  • Follow proper cash procedures and maintain a high level of accuracy.
  • Prepare soups, sandwiches, bagels and accompaniments as required.
  • Follow the order monitor to ensure correctness and completeness of each order.
  • Deliver orders to customers in a timely and courteous manner.
  • Ensure tables are kept clean and tidy.
  • Record baked items and waste on the production sheet.
  • Prepare coffee and record coffee times on the pots.
  • Ensure food preparation areas are always kept clean and sanitized.
  • Regularly take temperatures of required products and record in the Time & Temperature log.
  • Discard expired products and record throws on the production sheet.
  • Complete Tim Horton's audits and checklists as required.
  • Attend training programs and in-service training as designated.
  • Comply with all company safety and risk management policies and procedures.
  • Comply with all Sodexo HACCP policies and procedures.
  • Participate in regular safety meetings, safety training and hazard assessments.
  • Report all accidents and injuries in a timely manner.
Requirements
  • Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
  • Ability to maintain a positive attitude and provide excellent customer service.
  • Ability to communicate with co-workers and other departments with professionalism and respect.
  • Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
  • Ability to use a computer and provide clear directions and respond to employees.
  • Basic food-handling skills and ability to work in a fast-paced environment.
  • Complies with all Sodexo time and attendance policies and/or client operating hours.
Physical Requirements
  • Significant walking or other means of mobility.
  • Ability to work in a standing position for long periods of time (up to 8 hours).
  • Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 15.88 kilograms / 35 pounds and occasionally lift/move 22.68 kilograms / 50 pounds.
About Sodexo

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact.

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