![Otis Elevator Company](https://media.trabajo.org/img/noimg.jpg)
Bilingual Credit
2 months ago
Date Posted:
Country:
Canada
Location:
LOC Gladstone Street,Montreal,Quebec,H4E 1C5,Canada
Job Responsibilities: If you thrive in a fast-paced environment and are looking for an opportunity to develop your finance career, then we have a great opportunity for you. We are seeking a Bi-Lingual and proficient in both French (Canada) and English, motivated, analytical, self-starter to contribute to our continued legacy of financial strength. Specific responsibilities for this position include:
- Call both French Canadian and English speaking customers daily to obtain payments and resolve Order to Cash issues.
- Working with French Canadian and English sales teams and understanding our customers are repeat customers and must be treated with respect so as not to damage relationships.
- Responsible for the daily follow up and collection activity for customer accounts: Mainly Maintenance and Open Order lines of business
- Prepare customer concessions and Legal/Collection packages and follow-up that documents are processed.
- Customer Account reconciliations – both internal and external customers
- Keep customer contact information, both phone numbers and email address, current in our systems
- Document all collection activities within JDE Account Activity Log (notes).
- Hold collection meetings with appropriate field reps monthly to resolve past due AR
- Problem solve to identify the best method to collect outstanding balances from the correct point of contact
- Follow all company policy and procedures.
The culture is businesslike and professional. The accounts in the Otis portfolio are A-class, high profile clients, comprised of building owners/owner groups, large property management companies, high volume General Contractors and Developers. Successful candidates should have experience working with similar AR portfolios.
Education / Certifications:
High school diploma/certificate required. AA/AS degree preferred, or Technical/Business School Certificate or Diploma, Skilled Trades Apprenticeship, or other post high school training (two years duration)
Experience/Qualifications:
- Bi-Lingual and proficient in both French (Canada) and English
- Must have excellent communication style in both written and verbal
- Experience collecting for high volume B2B AR portfolios (over 2,000 invoices on the monthly Trial Balance)
- Driven to perform well in fast-paced environment
- Process-oriented
- Fluent in numerous computer-based collections applications
- Highly organized and Detail-oriented
- Respects accountability expectations
- Able to work well in teams, with colleagues at all levels of the organization
- Able to stay focused on achieving targets, whether working independently or in partnership with colleagues
- Punctual and Professionally conscientious in personal presentation and communication skills
Si vous vous épanouissez dans un environnement en constante évolution et que vous souhaitez développer votre carrière dans le domaine de la finance, nous avons une excellente occasion à vous proposer. Nous sommes à la recherche d'une personne motivée, autonome, bilingue (français/anglais) et dotée d'un sens d'analyse très développé pour contribuer à la pérennité de notre solidité financière.
Responsabilités
- Appeler quotidiennement des clients francophones et anglophones pour obtenir des paiements et résoudre les problèmes liés à l'encaissement.
- Travailler avec des équipes de vente francophones et anglophones et comprendre que nos clients sont des clients réguliers et qu'ils doivent être traités avec respect afin de ne pas nuire aux relations.
- Assurer le suivi quotidien des activités de recouvrement des comptes clients, principalement pour les divisions Entretien et Contrats de réparation.
- Préparer les concessions des clients et les dossiers juridiques/de recouvrement et assurer le suivi du traitement des documents.
- Effectuer les rapprochements de comptes clients (clients internes et externes).
- Maintenir à jour dans nos systèmes les coordonnées des clients.
- Consigner toutes les activités de recouvrement dans le système JDE.
- Organiser chaque mois des réunions de recouvrement avec les représentants commerciaux concernés afin de résoudre les problèmes liés aux comptes débiteurs en souffrance.
- Appliquer le processus de résolution de problèmes afin d'identifier la meilleure méthode pour recouvrer les soldes impayés auprès du point de contact approprié.
- Respecter les politiques et les procédures de l'entreprise.
La culture d'entreprise est professionnelle. Les comptes du portefeuille d'Otis sont des clients de classe A, de haut niveau, composés de propriétaires d'immeubles/de groupes de propriétaires, de grandes sociétés de gestion immobilière, de grands entrepreneurs généraux et de promoteurs. Les personnes retenues doivent avoir une expérience de travail avec des portefeuilles similaires.
Études
Détenir un diplôme d'études secondaires. Un diplôme d'études collégiales serait un atout.
Expérience/compétences
- Maîtriser parfaitement le français et l'anglais, tant à l'oral qu'à l'écrit.
- Avoir de l'expérience en matière de recouvrement pour des portefeuilles de créances B2B à fort volume (plus de 2 000 factures sur la balance de vérification mensuelle).
- Être très efficace dans un environnement en constante évolution.
- Être axé.e sur les processus.
- Maîtriser de nombreuses applications informatiques de recouvrement.
- Posséder d'excellentes aptitudes pour l'organisation et avoir le souci du détail.
- Respecter les attentes en matière de responsabilité.
- Être capable de travailler en équipe, avec des collègues à tous les échelons de l'organisation.
- Être capable de rester concentré sur la réalisation des objectifs, que ce soit en travaillant de manière indépendante ou en partenariat avec des collègues.
- Faire preuve de ponctualité et de conscience professionnelle dans sa présentation personnelle et ses compétences en matière de communication.
Si vous vivez dans une ville, il y a de fortes chances que nous contribuions à vos déplacements quotidiens.
Otis est la plus grande entreprise au monde dans la fabrication, l'entretien et le dépannage d'ascenseurs, de monte-charges, d'escaliers mécaniques, de trottoirs roulants et d'autres systèmes de transport horizontal. Nous déplaçons 2 milliards de personnes chaque jour et nous assurons l'entretien de plus de 2 millions d'ascenseurs, de monte-charges et d'escaliers mécaniques dans le monde, soit le plus grand portefeuille de service de l'industrie.
Otis affirme sa présence dans des installations aussi prestigieuses que la Tour Eiffel, l'Empire State Building, le Burj Khalifa et les tours jumelles Petronas Nous comptons plus de employés, dont des ingénieurs, des experts en technologie numérique, des spécialistes des ventes, des spécialistes fonctionnels, ainsi que des techniciens en usine et en clientèle, tous engagés à répondre aux divers besoins de nos clients et passagers dans plus de 200 pays et territoires du monde entier. Nous sommes fiers d'être une équipe diversifiée et mondiale qui a fait ses preuves en matière d'innovation et qui continue d'être le fondement d'une entreprise performante et en constante évolution.
En rejoignant Otis, vous ferez partie d'une entreprise innovante, chef de file mondial de l'industrie, dotée d'un modèle d'entreprise solide. Vous ferez partie d'une communauté diversifiée, digne de confiance et bienveillante, où vos contributions, ainsi que les compétences et les capacités que vous acquerrez en travaillant aux côtés des meilleurs et des plus brillants, nous permettent de rester connectés et à la pointe du progrès.
Nous offrons des perspectives, des formations et des ressources qui renforcent le leadership et les capacités dans les domaines de la vente, des activités en clientèle, de l'ingénierie et des grands projets. Notre programme éducatif des salariés est un point de fierté notable, grâce auquel Otis parraine des collègues pour qu'ils poursuivent des études ou des programmes d'accréditation.
Aujourd'hui, nous mettons plus que jamais l'accent sur les personnes. En tant qu'entreprise mondiale à dimension humaine, nous plaçons les personnes - passagers, clients et collègues - au cœur de tout ce que nous faisons. Nous sommes guidés par nos valeurs, que nous appelons nos trois priorités absolues, qui mettent l'accent sur la sécurité, l'éthique et la qualité dans tout ce que nous entreprenons. Si vous souhaitez en savoir plus sur les questions environnementales, sociales et de gouvernance (ESG) chez Otis, cliquez ici ) .
Faites partie de l'équipe Otis et aidez-nous à #Buildwhatsnext
Otis souscrit aux principes de l'égalité des chances et de l'action positive en matière d'emploi. Toutes les personnes qualifiées seront prises en considération pour un emploi sans distinction de race, de couleur, de religion, de sexe, d'orientation sexuelle, d'identité de genre, d'origine nationale, de handicap ou de statut d'ancien combattant, d'âge ou de toute autre classe protégée par le gouvernement fédéral. Si vous souhaitez bénéficier d'aménagements pour remplir un formulaire de candidature en raison d'un besoin particulier ou d'un handicap, veuillez nous contacter à l'adresse suivante : .
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ) .
Become a part of the Otis team and help us #Buildwhatsnext
Otis is An EqualOpportunity/AffirmativeAction Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .
Privacy Policy and Terms:
Click on this link ) to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
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