Credit Recovery Specialist
6 days ago
About the Role
The successful candidate will be responsible for organizing, performing, and collecting telephone follow-ups on accounts to be received. They must negotiate recovery agreements and perform various related tasks in establishing credit and following up on files. Must adhere to the company's vision, mission, and values.
Key Responsibilities
- Organize, perform, and collect telephone follow-ups on accounts to be received and negotiate appropriate agreements;
- Organize and perform telephone calls to clients whose payments exceed the terms and conditions of credit agreed upon and understood;
- Negotiate a payment or payment agreement as needed;
- Obtain assistance from representatives or inform them of problematic situations related to credit for certain clients;
- Refer to their supervisor in case of sustained problematic situations;
- Other related tasks in establishing credit and following up on files;
- Perform client account openings;
- Collect payments by credit card according to the agreed-upon term and client directives;
- Perform appropriate follow-ups to locate missing documentation for client files;
- Digitize certain important documents: account opening, credit agreement, modification;
- Transmit invoices and other documents to clients as needed.
Requirements
- DEC or AEC in accounting;
- Bilingual;
- Able to negotiate and be persuasive;
- Interpersonal skills;
- Autonomy;
- Teamwork;
- Problem-solving skills;
- Organization.
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