Customer Experience Agent

2 weeks ago


Drummondville Quebec JC, Drummond, Canada Soucy Full time
You thrive on challenge and customer satisfaction is your priority. We need your sense of customer service to join our sales team
Your main mission will be to manage existing B2B accounts in your territory, while ensuring solid, trust-based business relationships over the long term. You'll also have the opportunity to prospect and develop new accounts, diversifying our products, customers and markets. On a daily basis, you will work closely with the planning, production and quality departments, helping our customers to clarify and define their needs.
Your passion and commitment will make all the difference to our collective success

In this position, you will have the opportunity to :Order management and follow-up :
  • Process incoming customer orders via various portals, ensuring compliance with terms and conditions.
  • Analyze changes to customer orders (quantities, dates) and confirm our ability to meet requirements, while proposing alternative solutions if necessary.
  • Manage supplier orders sent to our Asian offices (processing, tracking and receiving).
  • Monitor deliveries, anticipate and resolve problems relating to deadlines and deliveries.

Communication and customer relations :
  • Respond to internal and external customer inquiries via email and Teams, meeting customer satisfaction deadlines.
  • Maintain fluid communication with production, shipping, engineering and supplier teams to ensure optimal order fulfillment.
  • Ensure follow up and follow-up of open sales orders, ensuring delivery dates are confirmed and customer expectations are met.

Analysis and continuous improvement:
  • Analyze data from various systems and update information to correct discrepancies.
  • Participate in the new product development process and in the continuous improvement of customer experience processes.

Meetings and internal collaboration:
  • Attend daily meetings with internal teams (customer experience, production, shipping) to ensure optimal coordination.
  • Communicate customer feedback internally to improve overall satisfaction.


Ready to take on the challenge and make a difference? Apply now

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