Customer Experience Agent

4 days ago

Drummondville, Canada Soucy Sports motorisés Full time

You thrive on challenge and customer satisfaction is your priority. We need your sense of customer service to join our sales team

Your main mission will be to manage existing B2B accounts in your territory, while ensuring solid, trust-based business relationships over the long term. You'll also have the opportunity to prospect and develop new accounts, diversifying our products, customers and markets. On a daily basis, you will work closely with the planning, production and quality departments, helping our customers to clarify and define their needs.

Your passion and commitment will make all the difference to our collective success

**In this position, you will have the opportunity to**:
Order management and follow-up:

- Process incoming customer orders via various portals, ensuring compliance with terms and conditions.
- Analyze changes to customer orders (quantities, dates) and confirm our ability to meet requirements, while proposing alternative solutions if necessary.
- Manage supplier orders sent to our Asian offices (processing, tracking and receiving).
- Monitor deliveries, anticipate and resolve problems relating to deadlines and deliveries.

Communication and customer relations:

- Maintain fluid communication with production, shipping, engineering and supplier teams to ensure optimal order fulfillment.
- Ensure follow up and follow-up of open sales orders, ensuring delivery dates are confirmed and customer expectations are met.

Analysis and continuous improvement:

- Analyze data from various systems and update information to correct discrepancies.
- Participate in the new product development process and in the continuous improvement of customer experience processes.

Meetings and internal collaboration:

- Attend daily meetings with internal teams (customer experience, production, shipping) to ensure optimal coordination.
- Communicate customer feedback internally to improve overall satisfaction.

**With the following skills and qualities, you'll be successful in this role**:

- Education: College diploma (DEC) in administration or any other combination of education and experience deemed relevant.
- Experience: 3 to 5 years' experience in customer service, ideally in a manufacturing environment.
- Languages: Perfect command of English and French, both written and spoken, in order to communicate with our English-speaking customers.

**And these assets will enhance your impact**:

- Excellent communication skills and ability to manage priorities.
- Good analytical and organizational skills.
- Ability to work under pressure and adapt quickly to changing customer needs.
- Ability to maintain harmonious business relationships, even in complex situations.

**Benefits designed to take you far**
- A flexibility program tailored to your needs (flextime, compressed work schedule, telecommuting and more).
- Group insurance with plans that fit your reality
- An RRSP with employer contributions to keep your finances on track
- An Employee and Family Assistance Program (EFAP) and access to a telemedicine service for a helping hand when needed
- A $2,000 referral bonus to help you find colleagues with a heart and soul just like you

**And even more**
- A life outside work thanks to time off for illness, personal needs or family reasons
- Social activities to connect with your colleagues
- Development support to advance your career
- A healthy and safe environment and a health committee to ensure your daily well-being
- Discounts on Kimpex products to fuel your passion for motorsports

Life at Soucy Powersports

Working with the Soucy Powersports team means developing products for the world’s leading powersports companies. Our 125 employees are passionate, talented, and help design, develop, and manufacture more than 150 new products, parts, and accessories every year.

We rely on R&D, innovation, and creativity to carry out our activities. But our greatest asset is our people. People who work together to leverage each other’s strengths and share ideas - even ones that go beyond the beaten path.

Here, we’re all about trust. We’ll give you the freedom you need to overcome stimulating technical challenges.

  • Customer Experience Agent

    4 weeks ago

    Drummondville, Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...

  • Customer Experience Agent

    4 weeks ago

    drummondville, Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...

  • Customer Experience Agent

    4 weeks ago

    drummondville, Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...

  • Customer Experience Agent

    4 weeks ago

    Drummondville, Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...

  • Customer Experience Agent

    4 weeks ago

    Drummondville, Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...

  • Customer Experience Specialist

    2 days ago

    Drummondville, Quebec, Canada Soucy Full time

    Job Overview:">">We are seeking a highly skilled Customer Experience Agent to join our team. This role will play a key part in ensuring the satisfaction of our B2B customers.">">Key Responsibilities:">">Order Management and Follow-up:">">Analyze changes to customer orders, confirm ability to meet requirements, and propose alternative solutions if...

  • Customer Service Agent

    5 days ago

    Drummondville, Quebec, Canada Fedex Canada Full time

    We are seeking a Customer Service Agent to join our team at Fedex Canada. In this role, you will be responsible for providing exceptional customer service to our clients while handling customer inquiries and resolving issues in a timely and professional manner.The ideal candidate will possess excellent communication and interpersonal skills, as well as the...

  • Customer Experience Agent

    4 weeks ago

    Drummondville, Quebec, J0C, Drummond, Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our...

  • Advisory Agent Member and Client Experience

    2 weeks ago

    Drummondville, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the...

  • Customer Experience Associate

    4 weeks ago

    Drummondville, Quebec, Canada Scotiabank Full time

    Title: Customer Experience Associate - Drummondville, QC (15 hours/week)Requisition ID: 216214Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and...

  • Quality Agent

    2 weeks ago

    Drummondville, Canada Soucy Group Full time

    You'll be joining an innovative, agile company with 200+ employees, international reach, factories in St-Jérôme (QC) & Shanghai (China) and still growing after 50 years. The Quality team is currently looking for a Quality Agent. You'll be joining a close-knit team that's constantly in solution mode and fueled by innovative ideas. Here, every day is...

  • Delivery Agent Position

    24 hours ago

    Drummondville, Quebec, Canada Canada Post Corp Full time

    Candidates for the Delivery Agent Position at Canada Post Corp will provide exceptional customer service by delivering mail and packages to our customers in a timely and efficient manner.">Our ideal candidate will possess excellent communication skills and be able to work independently as well as part of a team. You will be required to load and drive a...

  • Customer Experience Lead

    7 days ago

    Drummondville, Quebec, Canada National Bank Full time

    Are you looking for a challenging role that allows you to develop your leadership skills? As a Customer Service Manager at National Bank, you will have the opportunity to lead a team of representatives and help them achieve their goals. You will work closely with the Branch Manager to ensure the branch functions smoothly and provide coaching and guidance to...

  • Customer Service Agent

    2 weeks ago

    Drummondville, Canada Soucy Group Full time

    Reporting to the Director of Business Development, Customer Experience and Purchasing, your main mandate will be to ensure the follow-up and management of orders and complaints and to ensure quality communication between the company and its customers. Here's an overview of your tasks: - Follow up and manage customer orders and complaints - Ensure the...

  • Motorsports Customer Service Coordinator

    7 days ago

    Drummondville, Canada Soucy Group Full time

    The Coordinator's main mandate is to support the motorsports customer service team. He/she acts as a leader within his/her team and with business partners (internal and external) by responding to their constantly changing needs. During the production launch of new products, he/she acts as a liaison between the engineering and procurement teams to ensure the...

  • Customer Experience Associate

    4 days ago

    Drummondville, Quebec, Canada Soucy Full time

    Soucy's Strategic OpportunityWe are seeking a highly motivated and organized Customer Care Specialist to join our team at Soucy. This strategic opportunity will enable you to contribute to our customers' satisfaction, support sales growth, and increase our reputation.Key Responsibilities:Order management and follow-up: process incoming customer orders,...

  • Customer Service Agent

    2 weeks ago

    Drummondville, Canada Soucy Group Full time

    **_Job available at Soucy Plastiques - Drummondville_**: **WHAT TO EXPECT**: "Are you not afraid of challenges? Are the customer's needs your priority? With your motivation, organization and excellent communication and interpersonal skills, you will be the main point of contact for our clients and a major player in understanding their needs. You will...

  • Transport and Customs Specialist

    7 days ago

    Drummondville, Canada Soucy Group Full time

    Kimpex, a subsidiary of the Soucy Group, is a designer and distributor of parts and accessories for motorsports. You will be called upon, through your knowledge and leadership, to take charge of operations related to transportation, customs and to optimize our processes. *Please note* Kimpex does not own a fleet of trucks; there is no dispatching to do! We...

  • Transport and Customs Specialist

    3 days ago

    Drummondville, Canada Soucy Group Full time

    **WHAT TO EXPECT**: Kimpex, a subsidiary of the Soucy Group, is a designer and distributor of parts and accessories for motorsports. You will be called upon, through your knowledge and leadership, to take charge of operations related to transportation, customs and to optimize our processes. *Please note* Kimpex does not own a fleet of trucks; there is no...

  • Sales Director

    3 days ago

    Drummondville, Quebec, Canada Reimer Associates Inc. Full time

    Job Overview:The Sales Director - Customer Experience role at Reimer Associates Inc. is a key leadership position that drives revenue and market share growth. This involves developing and implementing sales strategies, managing talent acquisition, and ensuring alignment with corporate goals and policies.Key Responsibilities:Develops sales plans and...