Manager Customer Service
2 months ago
As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day.
Your role
- Guide and coach the team of representatives in identifying clients' financial needs
- Make sure the team promotes the Bank's products and services and refers clients to the right resource
- Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business. development techniques after setting and following up on performance objectives and business development referrals
- See that the branch's operational activities are carried out efficiently
- Build loyalty by maintaining close relationship with clients and offering them quality service
More specifically, you will :
- Manage complaints concerning transaction and retail banking services, in particular by handling and documenting complaints received at the branch to make sure their resolution improves client satisfaction.
- Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
- Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch operating procedures, and make sure they are followed.
- Work with your team and other units to complete various mandates, analyses and special projects, or supervise such activities.
Your Team
With us, you will benefit from the solidity of a large company, a vast territory with great potential and working conditions allowing flexibility, while contributing to building the lives of people here. Our training programs based on learning in action allow you to master your role. Personalized training content is available to promote your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.
Basic requirements
- College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
- Minimum 2 years experience in personnel management and coaching
- Mutual Fund Representative (MFR) title, an asset
- Experience in business development and customer service
- Knowledge of financial products and services
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?
Come live your ambitions with us
-
Customer Experience Agent
2 weeks ago
Drummondville, Quebec, J0C, Drummond, Canada Soucy Full timeYou thrive on challenge and customer satisfaction is your priority. We need your sense of customer service to join our sales team! Your main mission will be to manage existing B2B accounts in your territory, while ensuring solid, trust-based business relationships over the long term. You'll also have the opportunity to prospect and develop new accounts,...
-
Customer Experience Agent
2 weeks ago
Drummondville, Quebec, J0C, Drummond, Canada Soucy Full timeThe art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our...
-
Account manager
4 months ago
Drummondville, Quebec, J0C, Drummond, Canada Soucy Full timeWHAT'S IN STORE FOR YOUReporting to the Account Manager, the Account Executive's mandate will be to ensure optimal management of all commercial activities related to the customer base.Here's what you'll be doing with your time:Participate in the development of long-term contractual agreementsMonitor and ensure compliance with the business...
-
Territory Manager
2 days ago
Drummondville, Quebec, J0C, Drummond, Canada Soucy Full timeYou thrive on challenge and customer satisfaction is your priority. We need your sense of customer service to join our sales team! Your main mission will be to manage existing B2B accounts in your territory, while ensuring solid, trust-based business relationships over the long term. You'll also have the opportunity to prospect and develop new accounts,...
-
Associé,comptoir de service et retour
2 days ago
Drummondville, Quebec, J0C, Drummond, Canada RONA+ Full timeAt RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging...
-
Information Technology Manager
1 month ago
Drummondville, Quebec, J0C, Drummond, Canada Soucy Full timeWhat does Kimpex eat in winter? We design and distribute powersports parts and accessories (snowmobile, ATV/UTV, motorcycle, marine & E-Bike) for all of North America. The products we sell are literally THRILLING! WHAT'S IN STORE FOR YOUReporting to the General Manager, the Information Technology Director is responsible for implementing initiatives to...
-
Associate
6 months ago
Drummondville, Quebec, J0C, Drummond, Canada National Bank Full timeA career as an Assistant in the Wealth Management team at National Bank, will give you the opportunity to show your ability to work in synergy with clients and colleagues. In this role, you will help investment advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our clients. Your job: Ensure...
-
Sales Representative
6 months ago
Drummondville, Quebec, J0C, Drummond, Canada SIGA Informatique inc. Full timeIn this role, you will be responsible for: Developing new relationships with clients and soliciting new customers Properly documenting all interactions with clients Contributing to customer satisfaction and retention Providing basic assistance to clients and advising them according to their needs Introducing new products and recommending appropriate...
-
Buyer and logistic cordinator
5 months ago
Drummondville, Quebec, J0C, Drummond, Canada Fed Supply Full timeHello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm...
-
Warehouse Team Leader
5 months ago
Drummondville, Quebec, J0C, Drummond, Canada Fed Supply Full timeHello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm...
-
Production planner
5 days ago
Drummondville, Quebec, J0C, Drummond, Canada Soucy Full timeYou have the art of planning, we have the terrain!We are looking for an experienced, dynamic and organized Production Planner to join our team. As a Production Planner, you will play a key role in strengthening our processes, by ensuring accurate and optimal planning of our operations. You'll be responsible for organizing production to ensure maximum...
-
Buyer
2 months ago
Drummondville, Quebec, J0C, Drummond, Canada Soucy Full timeWHAT'S IN IT FOR YOU Under the supervision of the Director of Business Development, Customer Experience and Purchasing, you will play a key role in optimizing our purchasing. Your primary mission: to ensure quality, on-time delivery and cost control for our procurement. You will plan, organize and improve the activities of the purchasing department,...
-
Account manager
2 months ago
Drummondville, Quebec, Drummond, Canada Soucy Full timeMissionWHAT'S IN STORE FOR YOUReporting to the Account Manager, the Account Executive's mandate will be to ensure optimal management of all commercial activities related to the customer base.Here's what you'll be doing with your time:Participate in the development of long-term contractual agreementsMonitor and ensure compliance with the...
-
Product Development Project Engineer
6 months ago
Drummondville, Quebec, J0C, Drummond, Canada Soucy Full timeWHAT TO EXPECT THE MOTORSPORTS ENGINEERING TEAM IS :30 super friendly, talented and motivated colleagues150 new products developed per year (let's just say we have no shortage of ideas and projects)The reference in the creation of accessories for motorsports vehicles for over 50 years.We can make windshields, bumpers, protection parts, roofs, shovel...
-
Process technician
2 weeks ago
Drummondville, Quebec, J0C, Drummond, Canada Soucy Full timeFind your perfect balance between the office and the field - it's possible at Soucy! As a process technician, you'll have the opportunity to learn more about manufacturing processes to create unique products. Your main role? Monitor the performance of our rubber transformation processes and inspect our products, all in order to meet our...
-
Legal Advisor
1 month ago
Drummondville, Quebec, J0C, Drummond, Canada Soucy Full timeWHAT TO EXPECTAre you a member of the Bar with experience in corporate law? Are you interested in a position focused on business law, mergers, and acquisitions (non-litigation)?Join the legal team at Soucy Service Center to provide legal support to the various subsidiaries of the group in different areas of law (corporate, intellectual property,...
-
Residential Financing Specialist
2 weeks ago
Drummondville, Quebec, J0C, Drummond, Canada National Bank Full timeA career at National Bank means having a direct impact on clients. As a Residential Financing Specialist, you’ll support clients in the branch by offering quality advisory services about mortgage credit. You’ll work in synergy with your colleagues to identify and meet the residential financing needs of clients that are referred to you or that you...
-
Operations Manager
1 week ago
Drummondville, Quebec, Drummond, Canada FedEx Canada Full timeFedEx Express has been at the forefront of connecting Canadians to what’s important to them, whether that’s delivering lifesaving COVID-19 vaccines or someone’s latest online purchase. FedEx Canada has an exciting opportunity for P&D (Pick-Up and Delivery) Manager.This is an onsite opportunity located at Drummondville, Quebec, Canada.Job Summary:To...
-
Customer Service Manager
8 months ago
Drummondville, Canada National Bank of Canada Full timeAs a Customer Service Manager, you're responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...
-
Manager Customer Service
2 months ago
Drummondville, Canada National Bank Full timeAs a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...
-
Manager Customer Service
4 weeks ago
Drummondville, Canada National Bank Full timeAttendance On-Site Job number 23054 Category Manager Status: Temporary 12 months Type of Contract Temporary Number of months 12 months Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 22-Oct-2024 Location: Drummondville, Quebec City Drummondville Province/State Quebec Area of Interest: Advisory services, Personal banking As a Customer...
-
Customer Service Manager
5 months ago
Quebec Province, Canada Graymont Full timeCanada - Remote - BC, AB, MB, NB, QC **POSITION **SUMMARY** The Customer Service Manager leads, develops and implements strategies to ensure exceptional customer service and satisfaction. Oversees a team of customer service representatives, based in multiple locations within North America, ensuring the efficient and effective receipt and delivery of...
-
Customer Service Representative
2 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a skilled Customer Service Representative to provide exceptional support to our clients in a fast-paced office environment. As a key member of our team, you will be responsible for managing incoming calls, greeting visitors, and performing administrative tasks to ensure seamless office operations.Key Responsibilities:Provide top-notch customer...
-
Customer Service Representative
3 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $25,000 - $35,000Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Drummondville. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...
-
Customer Service Manager
3 months ago
Quebec City, Canada Walmart Canada Full time**Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...
-
Customer Service Specialist
3 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $35,000 - $50,000We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Drummondville, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information.Process transactions and manage cash...
-
Customer Service Manager
1 month ago
Boisbriand, Quebec, Thérèse-De Blainville, Canada C.A.T. Global Inc. Full timeResponsable du service à la clientèle - Courtage de fret - CAT Global LavalRésumé :Diriger l'équipe du service à la clientèle, assurer la satisfaction des clients et gérer les opérations dans un environnement de courtage de fret en évolution rapide.Responsabilités :Encadrer et développer l'équipe.Définir et réviser les attentes en...
-
Customer Service Leadership Professional
6 days ago
Drummondville, Quebec, Canada National Bank Full timeWe are seeking a highly motivated and experienced Customer Service Manager to join our team at National Bank. As a leader in customer service, you will be responsible for guiding and coaching a team of representatives to provide exceptional service to clients.Key Responsibilities:Guide and coach the team in identifying client financial needs and promoting...
-
Manager Customer Service
7 months ago
Quebec City, Canada National Bank of Canada Full timeAs a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...
-
Customer Service Leadership Professional
1 month ago
Drummondville, Quebec, Canada National Bank Full timeCustomer Service Leadership ProfessionalEstimated salary: $80,000 - $110,000 per year, depending on experience and location.About UsAt National Bank, we're dedicated to delivering exceptional customer experiences and building long-term relationships with our clients. Our team is passionate about helping individuals and businesses achieve their financial...
-
Customer Service Leadership Role
4 weeks ago
Drummondville, Canada National Bank Full timeAbout the PositionAs a Customer Service Manager at National Bank, you'll have a pivotal role in fostering a positive customer experience while guiding your team to grow professionally.Your Key ResponsibilitiesLead and mentor a team of representatives to identify clients' financial needs and promote the bank's products and services.Develop and implement...
-
Customer Service Ambassador
3 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000{"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in Drummondville, Canada. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their...
-
Customer Service Ambassador
2 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Drummondville, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative...
-
Manager Customer Service
6 months ago
Quebec City, Canada EightSix Network Full timeJob Description As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and...
-
Senior Customer Service Director
4 weeks ago
Drummondville, Quebec, Canada National Bank Full timeCustomer Service Manager PositionThis role offers an opportunity to excel in a dynamic environment where you will lead a team of representatives and contribute to the bank's mission to have a positive impact on people's lives.The ideal candidate will have a college diploma or bachelor's degree, 4-6 years of experience, and minimum 2 years in personnel...
-
Customer Service Representative
2 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $25,000 - $35,000beBee Professionals in Drummondville is looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...
-
Sales and Customer Service Director
3 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $45,000 - $65,000Store Manager Job DescriptionWe are seeking a highly motivated and experienced Store Manager to lead our team at beBee Professionals in Drummondville, Canada.Key Responsibilities:Oversee the daily operations of the store, ensuring excellent customer service and profitability.Manage and motivate a team of store staff to achieve sales targets and provide a...
-
Customer Service Representative
2 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a skilled Service Excellence Specialist to provide exceptional service to our customers at beBee Professionals. In this role, you will handle customer inquiries, provide product information, and resolve issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide detailed...