Soucy | Customer Experience Agent | drummondville, qc
2 weeks ago
Your passion and commitment will make all the difference to our collective success
In this position, you will have the opportunity to :Order management and follow-up :
- Process incoming customer orders via various portals, ensuring compliance with terms and conditions.
- Analyze changes to customer orders (quantities, dates) and confirm our ability to meet requirements, while proposing alternative solutions if necessary.
- Manage supplier orders sent to our Asian offices (processing, tracking and receiving).
- Monitor deliveries, anticipate and resolve problems relating to deadlines and deliveries.
Communication and customer relations :
- Respond to internal and external customer inquiries via email and Teams, meeting customer satisfaction deadlines.
- Maintain fluid communication with production, shipping, engineering and supplier teams to ensure optimal order fulfillment.
- Ensure follow up and follow-up of open sales orders, ensuring delivery dates are confirmed and customer expectations are met.
Analysis and continuous improvement:
- Analyze data from various systems and update information to correct discrepancies.
- Participate in the new product development process and in the continuous improvement of customer experience processes.
Meetings and internal collaboration:
- Attend daily meetings with internal teams (customer experience, production, shipping) to ensure optimal coordination.
- Communicate customer feedback internally to improve overall satisfaction.
Ready to take on the challenge and make a difference? Apply now
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drummondville, Canada Soucy Full timeTrouver ton équilibre parfait entre bureau et terrain, c’est possible chez Soucy! Comme technicien procédé, tu auras l’occasion d’en apprendre davantage sur des procédés de fabrication pour créer des produits uniques. Ton rôle principal? Assurer le suivi de la performance des procédés de transformation du caoutchouc et inspecter nos produits...
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drummondville, Canada Soucy Full timeTrouver ton équilibre parfait entre bureau et terrain, c’est possible chez Soucy! Comme technicien procédé, tu auras l’occasion d’en apprendre davantage sur des procédés de fabrication pour créer des produits uniques. Ton rôle principal? Assurer le suivi de la performance des procédés de transformation du caoutchouc et inspecter nos produits...
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