Customer Experience Agent
2 weeks ago
Your passion and commitment will make all the difference to our collective success
In this position, you will have the opportunity to :Order management and follow-up :
- Process incoming customer orders via various portals, ensuring compliance with terms and conditions.
- Analyze changes to customer orders (quantities, dates) and confirm our ability to meet requirements, while proposing alternative solutions if necessary.
- Manage supplier orders sent to our Asian offices (processing, tracking and receiving).
- Monitor deliveries, anticipate and resolve problems relating to deadlines and deliveries.
Communication and customer relations :
- Respond to internal and external customer inquiries via email and Teams, meeting customer satisfaction deadlines.
- Maintain fluid communication with production, shipping, engineering and supplier teams to ensure optimal order fulfillment.
- Ensure follow up and follow-up of open sales orders, ensuring delivery dates are confirmed and customer expectations are met.
Analysis and continuous improvement:
- Analyze data from various systems and update information to correct discrepancies.
- Participate in the new product development process and in the continuous improvement of customer experience processes.
Meetings and internal collaboration:
- Attend daily meetings with internal teams (customer experience, production, shipping) to ensure optimal coordination.
- Communicate customer feedback internally to improve overall satisfaction.
Ready to take on the challenge and make a difference? Apply now
-
Customer Experience Agent
2 weeks ago
Drummondville, Canada Soucy Sports motorisés Full timeYou thrive on challenge and customer satisfaction is your priority. We need your sense of customer service to join our sales team! Your main mission will be to manage existing B2B accounts in your territory, while ensuring solid, trust-based business relationships over the long term. You'll also have the opportunity to prospect and develop new accounts,...
-
Customer Experience Agent
2 weeks ago
Drummondville, Canada Soucy Full timeThe art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...
-
Customer Experience Team Member
2 weeks ago
Drummondville, Quebec, Canada Soucy Full timeJob OverviewSoucy is seeking an exceptional Customer Experience Agent to join our team. This role plays a key part in ensuring the highest level of customer satisfaction and driving sales growth.
-
Customer Experience Agent
2 weeks ago
Drummondville, Quebec, J0C, Drummond, Canada Soucy Full timeYou thrive on challenge and customer satisfaction is your priority. We need your sense of customer service to join our sales team! Your main mission will be to manage existing B2B accounts in your territory, while ensuring solid, trust-based business relationships over the long term. You'll also have the opportunity to prospect and develop new accounts,...
-
Customer Experience Agent
2 weeks ago
Drummondville, Quebec, J0C, Drummond, Canada Soucy Full timeThe art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our...
-
drummondville, Canada Soucy Full timeThe art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...
-
drummondville, Canada Soucy Full timeYou thrive on challenge and customer satisfaction is your priority. We need your sense of customer service to join our sales team! Your main mission will be to manage existing B2B accounts in your territory, while ensuring solid, trust-based business relationships over the long term. You'll also have the opportunity to prospect and develop new accounts,...
-
Advisory Agent Member and Client Experience
4 months ago
Drummondville, Canada Desjardins Full timeThe work mode arrangement for the position is full-time on site As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the...
-
Customer Experience Specialist
2 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $25,000 - $35,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and ensure a positive experience for our customers.Key Responsibilities:Greet customers and take their orders efficiently, ensuring a smooth and enjoyable experience.Prepare food items according to customer preferences and maintain a clean and organized...
-
Customer Experience Associate
4 weeks ago
Drummondville, Quebec, Canada The Toronto-Dominion Bank (Canada) Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to ensure that our clients receive the highest level of service and support, while also meeting...
-
Customer Experience Specialist
3 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $30,000 - $45,000{"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and friendly Customer Service Representative to provide exceptional service to our customers in Drummondville, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues...
-
Customer Experience Representative
2 weeks ago
Drummondville, Quebec, Canada Sephora Full timeAbout SephoraSephora has been revolutionizing the prestige cosmetics industry since its inception in the 1970s in Paris. As a leading luxury group, LVMH acquired Sephora in 1997, offering access to nearly 300 renowned brands.Job OverviewWe are seeking a talented Beauty Advisor to join our team in Drummondville, QC. This is a full-time opportunity that...
-
Letter Carrier
6 months ago
Drummondville, Canada Canada Post - Postes Canada Full timeJob Requisition Id: 174158 Business Function: Delivery Agent or Letter Carrier Primary City: Drummondville Other Location(s): Province: Quebec Employment Type: On Call Employment Status: Temporary Language Requirement: English or French Essential (Either/OR) Number of Vacancies 2 **Salary**: 22.68/H Canada Post is an exciting place to work! And you can be...
-
Department Head
2 months ago
Drummondville, Quebec, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a Department Head - Customer Experience to join our team at beBee Professionals in Drummondville, Canada.Key Responsibilities:Lead a team of employees, providing guidance, coaching, and feedback to ensure high-quality service and efficient workflows.Supervise daily operations, ensuring compliance with company policies and procedures.Handle...
-
Letter Carrier
4 weeks ago
Drummondville, Canada Canada Post Corp Full timeJob Requisition Id: 184192 Business Function: Delivery Agent or Letter Carrier Primary City: Drummondville Other Location(s): Province: Quebec Employment Type: On Call Employment Status: Permanent Language Requirement: French Essential Number of Vacancies 7 Salary: 22.68 $Job Closing Date (MM/DD/YYYY): 09/26/2024 All qualified candidates will be...
-
Customer Service, Team Lead
6 months ago
Drummondville, Canada L'Union-Vie, Compagnie Mutuelle D'Assurance Full time**Summary** **Main Responsibilities** Act as a mentor to agents, training and guiding them to improve their skills; Act as a point of contact for the team to assist them in the analysis of more complex files; Ensure the call quality of the Call Center team by carrying out audits regularly; Create continuous training plans; Take part in...
-
Team Lead, Customer Service
4 weeks ago
Drummondville, Canada L'Union-Vie, Compagnie Mutuelle D'Assurance Full time**Summary** **Main Responsibilities** - Act as a mentor to agents, training and guiding them to improve their skills; - Act as a point of contact for the team to assist them in the analysis of more complex files; - Ensure the call quality of the Call Center team by carrying out audits regularly; - Create continuous training plans; - Take part in the basic...
-
Customer Service Agent
6 months ago
Drummondville, Canada Transport Bourret Inc. Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Transportation **Tasks**: - Perform general office duties - Answer clients' inquiries and provide information - Consult with clients after sale to provide ongoing support **Health benefits**: - Disability benefits - Health care plan -...
-
Customer Experience Associate
1 month ago
Drummondville, Canada The Toronto-Dominion Bank (Canada) Full timeDescription : Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are...
-
Financial Services Agent Clientele
3 weeks ago
Drummondville, Canada Desjardins Full timeAs a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple and rapid solutions in terms of...