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Bilingual Customer Service Agent

4 weeks ago

Quebec City, Canada Vape Société Full time

Company Overview:
We are a rapidly expanding company seeking dedicated and motivated individuals to join our team and help us achieve our ambitious goals.

**Job Description**:
As a Customer Service Agent, you will be an essential part of our customer-focused team. Your role is to ensure that every customer interaction is positive and that their experience with our products and services exceeds expectations.

**Responsibilities**:

- Provide top-notch customer service by promptly addressing inquiries and resolving issues with accuracy and professionalism.
- Offer solutions and alternatives when products are missing or unavailable.
- Perform data entry tasks to update customer information and maintain accurate records.
- Assist with order processing, tracking shipments, and handling returns or exchanges.
- Handle customer complaints or escalations with a calm and professional approach.
- Collaborate with other departments to address customer concerns and improve overall service quality.

Qualifications:

- Minimum 1+ year of experience in a customer service role.
- Fluent in French with strong written and verbal communication skills.
- Ability to analyze information and solve problems effectively.
- Proficient in data entry and computer skills, including MS Word, MS Excel, and CRM systems.
- Strong multitasking abilities to manage multiple customer inquiries simultaneously.

What We Offer:

- Competitive pay: $22.00 - $28.00 per hour.
- Professional development opportunities for long-term growth.
- Benefits including casual dress, company events, on-site parking, and store discounts.
- Full-time position with an expected workweek of 35-40 hours.

Schedule:

- Monday to Friday

**Requirements**:

- Customer service experience: 1+ years (required)
- Language: Fluent in French and English (required)
- Work Location: On-site
Titre du posted : Agent de service à la clientèle bilingue

Présentation de l'entreprise:
Nous sommes une entreprise en pleine expansion, à la recherche de personnes sérieuses et motivées pour nous aider à atteindre nos objectifs ambitieux.

Description du poste:
En tant qu'Agent de service à la clientèle, vous serez un membre essentiel de notre équipe centrée sur le client. Votre rôle est de garantir que chaque interaction client soit positive et que leur expérience avec nos produits et services dépasse les attentes.

Responsabilités:

- Offrir un service à la clientèle de qualité en répondant rapidement aux demandes et en résolvant les problèmes avec précision et professionnalisme.
- Proposer des solutions et alternatives lorsque des produits sont manquants ou indisponibles.
- Effectuer des tâches de saisie de données pour mettre à jour les informations clients et maintenir des dossiers précis.
- Assister au traitement des commandes, au suivi des expéditions, et à la gestion des retours ou échanges.
- Gérer les plaintes ou les escalades des clients avec calme et professionnalisme.
- Collaborer avec les autres départements pour résoudre les préoccupations des clients et améliorer la qualité globale du service.

Qualifications:

- Minimum de 1 an d'expérience dans un rôle de service à la clientèle.
- Maîtrise du français, avec d'excellentes compétences en communication écrite et verbale.
- Capacité à analyser les informations et à résoudre les problèmes efficacement.
- Compétences en saisie de données et maîtrise des outils informatiques tels que MS Word, MS Excel et systèmes CRM.
- Capacité à gérer plusieurs demandes de clients en même temps.

Ce que nous offrons:

- Salaire compétitif : 22,00 $ - 28,00 $ de l'heure.
- Opportunités de développement professionnel pour une croissance à long terme.
- Avantages sociaux comprenant une tenue décontractée, des événements d'entreprise, un stationnement sur place, et des rabais en magasin.
- Poste à temps plein avec une semaine de travail prévue de 35 à 40 heures.

Horaires:

- Du lundi au vendredi

Exigences:

- Expérience en service à la clientèle : 2 ans (exigée)
- Langue : Maîtrise du français et de l'anglais (exigée)
- Lieu de travail : Sur site

Type d'emploi : Temps plein

Rémunération : 22,00$ à 28,00$ par heure

Heures prévues : 35 par semaine

Horaire:

- Du Lundi au Vendredi
- Quart de jour

Formation:

- École Secondaire (Souhaité)

Expérience:

- Service à la clientèle: 2 ans (Souhaité)

Langue:

- Anglais (Obligatoire)

Lieu du poste : En présentiel