Advisory Agent Member and Client Experience

1 week ago

Drummondville, Canada Desjardins Full time

The work mode arrangement for the position is full-time on site

As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to :- Contribute to business development and maintain business relationships through service delivery and activities.- Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.- Stay on top of the latest standards, products and services in your field.- Uphold compliance, security and risk management standards.

What we offer*- Competitive salary and annual bonus- 4 weeks of flexible vacation starting in the first year- Defined benefit pension plan that provides predictable, stable income throughout retirement- Group insurance including telemedicine- Reimbursement of health and wellness expenses and telework equipment

What you bring to the table- High school diplomas in a related field- A minimum of two of relevant experience- Please note that other combinations of qualifications and relevant experience may be considered- Knowledge of French is required

Communicates effectively, Situational adaptability, Tech savvy

LI-Onsite

Trade Union

Non-unionized

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Family

Member/client sales and service (FG)

Unposting Date

2024-09-13

  • Agent de relation client

    7 days ago

    Drummondville, Quebec, Canada Groupe MHT CarrXpert Full time

    Le Groupe MHT / CarrXpert est à la recherche d'un(e) agent de relation client pour rejoindre son équipe. Ce rôle nécessite une personne passionnée par le service à la clientèle, capable de fournir un service exceptionnel aux clients.Votre mission sera de :Accueillir les clients avec professionnalisme et répondre à leurs besoins.Prendre les...

  • Client Experience Manager

    3 days ago

    Drummondville, Quebec, Canada National Bank Full time

    As a Client Experience Manager at National Bank, you will play a crucial role in supporting and empowering transaction service employees to make a positive impact in people's lives. You will work closely with the Branch Manager to ensure that your branch operates smoothly and efficiently, providing exceptional client service while driving business growth.Key...

  • Agent de développement clients

    6 days ago

    Drummondville, Quebec, Canada National Bank Full time

    Rejoignez notre équipe à Drummondville comme Agent de développement clients. Nous sommes à la recherche d'une personne motivée qui aime travailler en équipe et qui est capable de se développer professionnellement.MissionAccueillir et répondre aux questions de la clientèle.Accompagner la clientèle sur nos applications bancaires et guichets.Être...

  • Financial Services Agent Clientele

    1 week ago

    Drummondville, Canada Desjardins Full time

    As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple and rapid solutions in terms of...

  • Advisor, Business

    3 days ago

    Drummondville, Canada Desjardins Full time

    As a business advisor, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients who have specialized advisory needs. You provide customer service and help sell specialized products and services through multiple distribution channels based on member/client needs and current strategies and practices. You...

  • Agent Service Client

    4 days ago

    Drummondville, Canada Soprema Full time

    Diplôme DEC - Quart de travail Jour - Statut de l'emploi Permanent - Lieu de travail 3100 rue Kunz, Drummondville - Horaire de travail Temps plein - Années d'expérience 1 à 3 ans - Taux À discuter | Annuel - Date d'entrée en fonction Dès que possible **Ce que nous avons à t'offrir**: - **NOUVEAUTÉ: Garderie SOPREMA!**: - Accès au Crossfit et...

  • Quality Agent

    1 week ago

    Drummondville, Canada Soucy Group Full time

    You'll be joining an innovative, agile company with 200+ employees, international reach, factories in St-Jérôme (QC) & Shanghai (China) and still growing after 50 years. The Quality team is currently looking for a Quality Agent. You'll be joining a close-knit team that's constantly in solution mode and fueled by innovative ideas. Here, every day is...

  • Agent(E) - conseil - Expérience Membre Et Client

    3 days ago

    Drummondville, Canada Desjardins Full time

    Chez Desjardins, on croit à l’équité, à la diversité et à l’inclusion. Nous nous engageons à accueillir toutes les personnes, à les considérer et à les valoriser pour ce qu’elles sont, à nous enrichir de leurs différences et de leur unicité et, surtout, à leur offrir un environnement de travail où elles seront bien. Pour nous, la...

  • Customer Experience Agent

    3 weeks ago

    Drummondville, Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...

  • Customer Experience Agent

    3 weeks ago

    drummondville, Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...

  • Customer Experience Agent

    3 weeks ago

    drummondville, Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...

  • Customer Experience Agent

    3 weeks ago

    Drummondville, Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...

  • Customer Experience Agent

    3 weeks ago

    Drummondville, Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...

  • Agent(E), Service Client

    3 weeks ago

    Drummondville, Canada L'Union-Vie, Compagnie Mutuelle D'Assurance Full time

    **Responsabilités** Relevant du Chef d’équipe, Expérience client, le titulaire du poste doit répondre aux appels français et anglais provenant de la clientèle et des conseillers en sécurité financière. **Tâches** - Répondre aux questions des clients et des conseillers en sécurité financière reçues par courriel et par téléphone ; -...

  • Agent(E), Service Client

    1 week ago

    Drummondville, Canada L'Union-Vie, Compagnie Mutuelle D'Assurance Full time

    **Responsabilités** Relevant du ou de la Chef(fe) d’équipe, Expérience client, le ou la titulaire du poste est responsable de répondre, en français et en anglais, aux appels provenant de la clientèle et des conseiller(ère)s en sécurité financière. **Tâches** - Répondre aux questions des client(e)s et des conseiller(ère)s en sécurité...

  • Agente Administrative

    1 week ago

    Drummondville, Canada FBL Full time

    Nous sommes présentement à la recherche d’une **agente administrative** pour notre place d’affaires à **Drummondville**. **Voici quelques avantages de travailler chez FBL**: - Salaire horaire compétitif; - Un environnement de travail stimulant et convivial; - Une équipe passionnée, dynamique et professionnelle; - 5 congés mobiles annuellement en...

  • Agent(e), service client

    3 weeks ago

    Drummondville, Canada UV Assurance Full time

    Chez UV Assurance, on est bien entouré.e.s! Au-delà des nombreux avantages offerts, le bonheur au travail et la santé des membres de l’équipe sont un pilier de notre succès et sont au cœur de nos préoccupations. Parce qu’on ne vise pas que l’excellence professionnelle : on vise aussi le bien-être de tout un chacun. C’est pourquoi nous avons...

  • Agent(E), Service Client

    3 weeks ago

    Drummondville, Canada UV Assurance - UV Insurance Full time

    **Chez UV Assurance, on est bien entouré.e.s!** Au-delà des nombreux avantages offerts, le bonheur au travail et la santé des membres de l’équipe sont un pilier de notre succès et sont au cœur de nos préoccupations. Parce qu’on ne vise pas que l’excellence professionnelle : on vise aussi le bien-être de tout un chacun. C’est pourquoi nous...

  • Agent(E), Service Client

    7 days ago

    Drummondville, Canada UV Assurance - UV Insurance Full time

    **Chez UV Assurance, on est bien entouré.e.s!** Au-delà des nombreux avantages offerts, le bonheur au travail et la santé des membres de l’équipe sont un pilier de notre succès et sont au cœur de nos préoccupations. Parce qu’on ne vise pas que l’excellence professionnelle : on vise aussi le bien-être de tout un chacun. C’est pourquoi nous...

  • Agent(e) de liaison

    1 week ago

    Drummondville, Quebec, Canada Groupe MHT CarrXpert Full time

    Carrxpert Centre du Quebec est à la recherche d'un(e) agent(e) de liaison pour un poste permanent et à temps plein. Si vous êtes passionné(e) par le service à la clientèle et que vous souhaitez évoluer dans un environnement stimulant, cette opportunité est faite pour vous Responsabilités: Accueillir les clients avec professionnalisme et répondre...