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Collections Manager

3 months ago

Montreal, Quebec, Canada Finsana Full time
**FinSANA**

We are a global fintech company that specializes in catering to underserved and underbanked consumers. Our organization has a passion for helping people financially through our technology solutions which has allowed us to serve millions of consumers globally.

Headquartered in Montreal, Canada with offices in the United States and Latin America, we encourage personal and professional growth in equal measures. To create the best possible experience for our employees, we continuously invest in our teams and provide opportunities for growth.

We are seeking an experienced Collections Operation Manager for our third-party collection agency to build, manage and lead a team. The incumbent should have a proven track record of experience in third-party collections, compliance, call centers and client support.

**Duties & Responsibilities**:

- Oversee all aspects of the department's day-to-day operations and manage the performance of each client's portfolio.
- Execute account collection and ensure that required monthly goals are met
- Ensure that agents meet and exceed their requested individual and collective monthly goals, while adhering to corporate, industry and collection standards.
- Manage the team such that all collectors comply with all protocols, laws, and regulations to effectively collect payments.
- Create and submit regular reports to management and participate in meetings with management and/or the client to improve performance.

**Requirements**:

- High school diploma (DES).
- 3-5 years of proven management experience in third party collection operations in Canada (required), having U.S experience is an asset.
- Excellent verbal and written communication skills in English and French (required).
- Knowledge of delinquent installments, revolving loans, and services.
- Proficiency with Microsoft Office (Excel, Word, and Outlook), Loan and Collections Software & Customer Relation Manager (CRM).

**Why work for us?**
- Competitive salary
- Commission bonus
- Paid personal/sick days + 3 weeks of vacation
- Family-friendly, accessible location - short walk from Metro De La Savane
- Health, Dental, Life Insurance for you and your family
- Work-life balance
- Stable hours (Day shifts)
- Casual dress code
- Beverages and snacks
- Employee Referral Program
- ______________________________________________

**FinSANA**

Nous sommes une entreprise mondiale de fintech spécialisée dans la restauration des consommateurs mal desservis et sous-bancarisés. Notre organisation a la passion d'aider les gens financièrement grâce à nos solutions technologiques, ce qui nous a permis de servir des millions de consommateurs dans le monde.

Ayant son siège social à Montréal, au Canada, et des bureaux aux États-Unis et en Amérique latine, nous encourageons la croissance personnelle et professionnelle à parts égales. Afin de créer la meilleure expérience possible pour nos employés, nous investissons continuellement dans nos équipes et leur offrons des opportunités de croissance.

Nous recherchons un gestionnaire des opérations de recouvrement expérimenté pour notre agence de recouvrement tierce partie afin de constituer, gérer et diriger une équipe. Le titulaire du poste doit avoir une expérience avérée dans le domaine du recouvrement pour compte de tiers, de la conformité, des centres d'appels et du soutien aux clients.

**Tâches et responsabilités**:

- Superviser tous les aspects des opérations quotidiennes du département et gérer la performance du portefeuille de chaque client.
- Exécuter le recouvrement des comptes et s'assurer que les objectifs mensuels requis sont atteints.
- S'assurer que les agents atteignent et dépassent leurs objectifs mensuels individuels et collectifs, tout en respectant les normes de l'entreprise, du secteur et du recouvrement.
- Gérer l'équipe de manière à ce que tous les agents de recouvrement se conforment à tous les protocoles, lois et règlements afin de recouvrer efficacement les paiements.
- Créer et soumettre des rapports réguliers à la direction et participer à des réunions avec la direction et/ou le client pour améliorer les performances.

**Exigences**:

- Diplôme d'études secondaires (DES).
- 3 à 5 ans d'expérience éprouvée en gestion d'opérations de recouvrement par des tiers au Canada (obligatoire), une expérience aux États-Unis est un atout.
- Excellentes compétences en communication verbale et écrite en anglais et en français (Requis).
- Connaissance des versements en souffrance, des prêts renouvelables et des services.
- Maîtrise de Microsoft Office (Excel, Word et Outlook), des logiciels de prêts et de recouvrement et du Customer Relation Manager (CRM).

Pourquoi travailler pour nous ?
- Un salaire compétitif
- Prime de commission
- Journées personnelles/de maladie payées + 3 semaines de vacances
- Emplacement convivial et accessible pour les familles - à quelques pas du métro De La Savane
- Assuranc