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Collections Advisor

2 months ago

Montreal, Quebec, Canada Scotiabank Full time

Collection Advisor

Join a dynamic team at Scotia Dealer Advantage, a leading Special Finance company in Canada, where you'll play a crucial role in helping customers overcome financial struggles and achieve success.

As a Collection Advisor, you'll be responsible for maximizing the collection of overdue payments from customers while minimizing collection costs and loan losses on individually assigned accounts. Your key responsibilities will include:

  • Conducting timely and effective collection follow-up discussions on assigned loans in varying stages of arrears and on accounts where a potential risk to the Bank is evident.
  • Collecting payments to provide the Bank with optimal delinquency ratios and loan losses.
  • Making sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies.
  • Ensuring the delivery of customer service fosters overall customer and business line/department satisfaction.

To succeed in this role, you'll need:

  • Excellent communication skills.
  • A strong presence on the phone that's confident, yet personable.
  • Discipline and focus to reach daily targets.
  • The ability to think long term and outside the box to give engaging alternatives for customers.
  • A willingness to learn and grow through daily interactions with Managers, Team Leaders and Seniors Collection Officers.
  • Significant previous experience in a collections/customer service capacity utilizing the telephone as the primary means of communication.
  • Experience collecting delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts receivable.
  • Proficiency in the Microsoft suite of products, including Word, Excel, and Outlook.

As a Collection Advisor at Scotia Dealer Advantage, you'll enjoy:

  • A positive and inclusive team environment where your voice and opinions are valued.
  • A rewarding career path with diverse opportunities for professional development within Canadian Banking.
  • The opportunity to assist customers through hardship and provide a top-of-the-industry experience.

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families and their communities achieve success through a broad range of advice, products and services.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.